Leading Strategy Execution

Index

• AIG 146

• Allen, David 169

• Amazon.com 60

• appreciation, showing 68–69

• Arthur Anderson 146, 147

• attention, capturing 19–27

  • check your understanding 26–27

  • identifying the cause of inattention 20

  • information overload, overcoming 22–24

  • piquing curiosity 21–22, 24

  • summary 19

  • talking differently 24

  • talking their language 21–22

  • wavelength, finding their 25–26

    • people vs processes 25

    • risk-avoidance profile 25

    • target-driven profile 25

    • understanding the goal 25

• balanced scorecard 1

• Berne, Eric 177–79

• Bezos, Jeff 60

• BlackBerry 34

• ‘blame culture’ 176

• blended learning 96

• Bonaparte, Napoleon 117

• box of secrets, open the 7–17

  • check your understanding 16–17

  • explaining the plan 13–15

    • and daily routines 14

    • fear of leaks 14

    • and the importance of changes 14

    • information ...