
THE TOOLS 21
They’re most often in the element with which you’re least
familiar, and therefore are avoiding. When you can’t get a
message through, think about every link in the chain from
sender to receiver, and check every one. Then check the
links you overlooked.
Agree on How You Say Things
In good relationships, you develop a shared language
based on shared experience. You learn the best ways to
say things so that your partner will be most receptive,
and you develop shorthand for expressing things that you
repeat all the time. Good data communications also rely
on shared ways of saying things, or protocols. Sometimes
you make up a protocol yourself for all the objects in
your system, and other times you have to rely on existing
protocols. If you’re working with a previously established
protocol, make sure you understand what all the parts are
before you start trying to interpret it. If you have the luxury
of making up your own protocol, make sure you’ve consid-
ered the needs of both the sender and receiver when you
define it. For example, you might decide to use a protocol
that’s easy to program on your web server, but turns out
to be impossible to handle on your microcontroller. A little
thought to the strengths and weaknesses on both sides of
the transmission and a little compromise before you start
to build will make things flow much more smoothly.
Ask Politely for Clarification ...