Management, 13e

Book Description

NOTE: You are purchasing a standalone product; MasteringA&P does not come packaged with this content. If you would like to purchase both the physical text and MasteringA&P search for ISBN-10: 013397300X /ISBN-13: 9780133973006. That package includes ISBN-10: 0133910296 /ISBN-13: 9780133910292 and ISBN-10: 0133935736/ISBN-13: 9780133935738.

 

For undergraduate Principles of Management courses

 

REAL Managers, REAL Experiences

With a renewed focus on skills and careers, the new edition of this bestselling text can help better prepare you to enter the job market. Management, Thirteenth Edition vividly illustrates effective management theories by incorporating the perspectives of real-life managers. Through examples, cases, and hands-on exercises, you will see and experience management in action, helping tyouhem understand how the concepts you are reading about actually work in today's dynamic business world.

 

Gain hands-on practice applying management concepts with MyManagementLab. Engage in real business situations with simulations, build management skills by writing and talking about different management scenarios, access a video library to help put concepts into perspective, and more.

Also available with MyManagementLab.
MyManagementLab is an online homework, tutorial, and assessment program designed to work with this text to engage students and improve results. Within its structured environment, students practice what they learn, test their understanding, and pursue a personalized study plan that helps them better absorb course material and understand difficult concepts.

Table of Contents

  1. Management
  2. About the Authors
  3. Brief Contents
  4. Contents
  5. Preface
    1. Key Changes to the 13th Edition
    2. Other Important Changes
    3. MyManagementLab Suggested Activities
    4. Watch It
    5. Talk About It
    6. Write It
    7. Personal Inventory Assessments (PIA)
    8. Assisted Graded Writing Questions
    9. Chapter-by-Chapter Changes
    10. What This Course Is About and Why It’s Important
    11. Our Approach
    12. What’s Expected of the Student in This Course
    13. User’s Guide
    14. Getting the Most Out of Your Textbook: Getting a Good Grade in This Course
    15. 2015 Qualitative Business Video Library
    16. CourseSmart
  6. Part 1 Introduction to Management
    1. Chapter 1 Managers in the Workplace
      1. It’s Your Career The ABC’s of Managing Your Time
      2. Learning Objectives
      3. MyManagementLab®
        1. Improve Your Grade!
      4. Why are managers important?
      5. Who are managers and where do they work?
        1. Who Is a Manager?
          1. Talk About It 1:
          2. Talk About It 2:
        2. Where Do Managers Work?
      6. What do managers do?
        1. It’s Your Career
        2. Management Functions
          1. Try It 1!
        3. How would you respond?
        4. Mintzberg’s Managerial Roles and a Contemporary Model of Managing
        5. Management Skills
          1. Write It!
          2. What advice would you give Ryan?
      7. How is the manager’s job changing?
        1. Importance of Customers to the Manager’s Job
          1. Watch It!
        2. Importance of Social Media to the Manager’s Job
        3. Importance of Innovation to the Manager’s Job
        4. Importance of Sustainability to the Manager’s Job
      8. Why study management?
        1. The Universality of Management
          1. Try It 2!
        2. The Reality of Work
        3. Rewards and Challenges of Being a Manager
      9. Chapter 1 Preparing For: Exams/Quizzes
        1. Chapter Summary by Learning Objectives
          1. LO1 Explain why managers are important to organizations.
          2. LO2 Tell who managers are and where they work.
          3. LO3 Describe the functions, roles, and skills of managers.
          4. LO4 Describe the factors that are reshaping and redefining the manager’s job. Describe the factors that are reshaping and redefining the manager’s job.
          5. LO5 Explain the value of studying management.
      10. MyManagementLab
      11. Review and Discussion Questions
      12. MyManagementLab
      13. Preparing For: My Career Personal Inventory Assessments Time Management Assessment
      14. Ethics Dilemma
      15. Skill Exercise Developing Your Political Skill
        1. About the Skill
        2. Steps in Practicing the Skill
        3. Practicing the Skill
      16. Working Together Team Exercise
      17. Learning to be a Manager
      18. Case Application 1 Who Needs a Boss?
        1. Discussion Questions
      19. Case Application 2 Building a Better Boss
        1. Discussion Questions
    2. Management History Module
      1. Learning Objectives
      2. Early Management
      3. Classical Approach
        1. Scientific Management
          1. How today’s managers use scientific management
        2. General Administrative Theory
          1. How today’s managers use general administrative theory
      4. Behavioral Approach
      5. Quantitative Approach
      6. Contemporary Approaches
      7. Management History Module Preparing For: Exams/Quizzes
        1. Chapter Summary by Learning Objectives
          1. MH1 Describe some early management examples.
          2. MH2 Explain the various theories in the classical approach.
          3. MH3 Discuss the development and uses of the behavioral approach.
          4. MH4 Describe the quantitative approach.
          5. MH5 Explain the various theories in the contemporary approach.
      8. MyManagementLab
      9. Review and Discussion Questions
      10. Preparing For: My Career My Turn to be a Manager
    3. Chapter 2 Making Decisions
      1. It’s Your Career Be a Better Decision Maker
      2. Learning Objectives
      3. MyManagementLab® Improve Your Grade!
      4. The Decision-Making Process
        1. Step 1: Identify a Problem
        2. Step 2: Identify Decision Criteria
        3. Step 3: Allocate Weights to the Criteria
        4. Step 4: Develop Alternatives
        5. Step 5: Analyze Alternatives
        6. Step 6: Select an Alternative
        7. Step 7: Implement the Alternative
        8. Step 8: Evaluate Decision Effectiveness
      5. Managers Making Decisions
        1. Making Decisions: Rationality
          1. Assumptions of Rationality
        2. Making Decisions: Bounded Rationality
        3. Making Decisions: The Role of Intuition
          1. Watch It 1!
        4. Making Decisions: The Role of Evidence-Based Management
          1. What could Juan do to help this person become a better decision maker?
      6. Types of Decisions and Decision-Making Conditions
        1. Types of Decisions
          1. Structured Problems and Programmed Decisions
            1. It’s Your Career
          2. Unstructured Problems and Nonprogrammed Decisions
            1. Write It!
        2. Decision-Making Conditions
          1. Certainty
          2. Risk
            1. Talk About It 1:
            2. Talk About It 2:
          3. Uncertainty
      7. Decision-Making Styles
        1. Linear–Nonlinear Thinking Style Profile
          1. Watch It 2!
        2. Decision-Making Biases and Errors
          1. It’s Your Career
        3. Overview of Managerial Decision Making
      8. Effective Decision Making in Today’s World
        1. Try It!
        2. Guidelines for Effective Decision Making
        3. Design Thinking and Decision Making
        4. Big Data and Decision Making
      9. Chapter 2 Preparing For: Exams/Quizzes
        1. Chapter Summary by Learning Objectives
          1. LO1 Describe the eight steps in the decision-making process.
          2. LO2 Explain the four ways managers make decisions.
          3. LO3 Classify decisions and decision-making conditions.
          4. LO4 Describe different decision-making styles and discuss how biases affect decision making.
          5. LO5 Identify effective decision-making techniques.
      10. MyManagementLab
      11. Review and Discussion Questions
      12. MyManagementLab
      13. Preparing For: My Career Personal Inventory Assessments Solving Problems Analytically and Creatively
      14. Ethics Dilemma
      15. Skills Exercise Developing Your Creativity Skill
        1. About the Skill
        2. Steps in Practicing the Skill
        3. Practicing the Skill
      16. Working Together Team Exercise
      17. My Turn to be a Manager
      18. Case Application 1 Tasting Success
        1. Discussion Questions
      19. Case Application 2 The Business of Baseball
        1. Discussion Questions
  7. Part 2 Basics of Managing in Today’s Workplace
    1. Chapter 3 Managing the External Environment and the Organization’s Culture Managing the External Environment and the Organization’s Culture
      1. It’s Your Career Reading an Organization’s Culture: Find One Where You’ll Be Happy
      2. Learning Objectives Skill Outcomes
      3. MyManagementLab® Improve Your Grade!
      4. The Manager: Omnipotent or Symbolic?
        1. The Omnipotent View
        2. The Symbolic View
      5. The External Environment: Constraints and Challenges
        1. The Economic Environment
          1. The Global Economy and the Economic Context
          2. Economic Inequality and the Economic Context
        2. The Demographic Environment
          1. Talk About It 1:
          2. Talk About It 2:
        3. How the External Environment Affects Managers
          1. Jobs and Employment
            1. What advice about external environmental trends would you give Kerri and Ralf?
          2. Assessing Environmental Uncertainty
          3. Managing Stakeholder Relationships
      6. Organizational Culture: Constraints and Challenges
        1. What Is Organizational Culture?
          1. It’s Your Career Organizational Culture
        2. Strong Cultures
        3. Where Culture Comes From and How It Continues
          1. Watch It 1!
          2. What advice about organizational culture would you give Paulo?
        4. How Employees Learn Culture
          1. Stories
          2. Rituals
          3. Material Artifacts and Symbols
            1. Watch It 2!
          4. Language
        5. How Culture Affects Managers
      7. Current Issues in Organizational Culture
        1. Creating an Innovative Culture
        2. Creating a Customer-Responsive Culture
          1. Try It!
        3. Spirituality and Organizational Culture
      8. Chapter 3 Preparing For: Exams/Quizzes
        1. Chapter Summary by Learning Objectives
          1. LO1 Contrast the actions of managers according to the omnipotent and symbolic views.
          2. LO2 Describe the constraints and challenges facing managers in today’s external environment. the constraints and challenges facing managers in today’s external environment.
          3. LO3 Discuss the characteristics and importance of organizational culture.
          4. LO4 Describe current issues in organizational culture.
      9. MyManagementLab
      10. Review and Discussion Questions
      11. MyManagementLab
      12. Preparing for: My Career Personal Inventory Assessments What’s My Comfort with Change?
      13. Ethics Dilemma
      14. Skills Exercise Developing Your Environmental Scanning Skill
        1. About the Skill
        2. Steps in Practicing the Skill
        3. Practicing the Skill
      15. Working Together Team Exercise
      16. Learning to be a Manager
      17. case Application 1 Going to Extremes
        1. Discussion Questions
      18. Case Application 2 Not Sold Out
        1. Discussion Questions
    2. Chapter 4 Managing in a Global Environment
      1. It’s Your Career Developing Your Global Perspective—Working with People from Other Cultures
      2. Learning Objectives
      3. MyManagementLab® Improve Your Grade!
      4. Who Owns What?
      5. What’s Your Global Perspective?
      6. Understanding the Global Environment
        1. Regional Trading Alliances
          1. The European Union
          2. North American Free Trade Agreement (Nafta) and Other Latin American Agreements
          3. Association of Southeast Asian Nations (ASEAN)
          4. Other Trade Alliances
        2. Global Trade Mechanisms
          1. World Trade Organization
          2. International Monetary Fund And World Bank Group
          3. Organization For Economic Cooperation and Development (OECD)
      7. Doing Business Globally
        1. Different Types of International Organizations
          1. Write It!
        2. How Organizations Go International
          1. Watch It 1!
      8. Managing in a Global Environment
        1. The Political/Legal Environment
          1. Talk About It 1:
          2. Talk About It 2:
        2. The Economic Environment
          1. Try It!
        3. The Cultural Environment
          1. Hofstede’s Framework For Assessing Cultures
          2. The Globe Framework For Assessing Cultures
            1. What’s the best way for Renata to get this culturally diverse team up and running?
            2. It’s Your Career! Cultural Intelligence
        4. Global Management in Today’s World
          1. The Challenge of Openness
            1. Watch It 2!
        5. Challenges of Managing a Global Workforce
      9. Chapter 4 Preparing For: Exams/Quizzes
        1. Chapter Summary by Learning Objectives
          1. LO1 Contrast ethnocentric, polycentric, and geocentric attitudes toward global business.
          2. LO2 Discuss the importance of regional trading alliances and global trade mechanisms.
          3. LO3 Describe the structures and techniques organizations use as they go international.
          4. LO4 Explain the relevance of the political/legal, economic, and cultural environments to global business.
      10. Review and Discussion Questions
      11. MyManagementLab
      12. MyManagementLab
      13. Preparing For: My Career Personal Inventory Assessments Intercultural Sensitivity Scale
      14. Ethics Dilemma
      15. Skills Exercise Developing Your Collaboration Skill
        1. About the Skill
        2. Steps in Practicing the Skill
        3. Practicing the Skill
      16. Working Together Team Exercise
      17. My Turn to be a Manager
      18. Case Application 1 Dirty Little Secret
        1. Discussion Questions
      19. Case Application 2 Global Stumble
        1. Discussion Questions
    3. Chapter 5 Managing Diversity
      1. It’s Your Career Find a Great Sponsor/Mentor—Be a Great Protégé
      2. Learning Objectives Skill Outcomes
      3. MyManagementLab® Improve Your Grade!
      4. Diversity 101
        1. What Is Workplace Diversity?
        2. Why Is Managing Workforce Diversity So Important?
          1. People Management
            1. Watch It 1!
          2. Organizational Performance
            1. What advice would you give Greg?
          3. Strategic
            1. Watch It 2!
      5. The Changing Workplace
        1. Characteristics of the U.S. Population
        2. What About Global Workforce Changes?
      6. Types of Workplace Diversity
        1. Age
        2. Gender
          1. Try It 1!
        3. Race and Ethnicity
          1. What should Katie do to resolve this issue?
        4. Disability/Abilities
        5. Religion
        6. LGBT: Sexual Orientation and Gender Identity
        7. Other Types of Diversity
          1. TRY It 2:
      7. Challenges in Managing Diversity
        1. Personal Bias
        2. Glass Ceiling
      8. Workplace Diversity Initiatives
        1. The Legal Aspect of Workplace Diversity
        2. Top Management Commitment to Diversity
        3. Mentoring
          1. It’s Your Career
        4. Diversity Skills Training
        5. Employee Resource Groups
      9. Chapter 5 Preparing For: Exam/Quizzes
        1. Chapter Summary by Learning Objectives
          1. LO1 Define workplace diversity and explain why managing it is so important.
          2. LO2 Describe the changing workplaces in the United States and around the world.
          3. LO3 Explain the different types of diversity found in workplaces.
          4. LO4 Discuss the challenges managers face in managing diversity.
          5. LO5 Describe various workplace diversity management initiatives.
      10. MyManagementLab
      11. Review and Discussion Questions
      12. MyManagementLab
      13. Preparing for: My Career Personal Inventory Assessments Multicultural Awareness Scale
      14. Ethics Dilemma
      15. Skills Exercise Developing Your Valuing Diversity Skill
        1. About the Skill
        2. Steps in Practicing the Skill
        3. Practicing the Skill
        4. Scenario
          1. Lester.
          2. Sanjyot.
          3. Yuri.
      16. Working Together Team Exercise
      17. My Turn to be a Manager
      18. Case Application 1 From Top to Bottom
        1. Discussion Questions
      19. Case Application 2 Women in Management at Deutsche Telekom Women in Management at Deutsche Telekom
        1. Discussion Questions
    4. Chapter 6 Managing Social Responsibility and Ethics
      1. It’s Your Career How to Be Ethical When No One Else Seems to Be
      2. Learning Objectives
      3. MyManagementLab®Improve Your Grade!
      4. What Is Social Responsibility?
        1. From Obligations to Responsiveness to Responsibility
          1. Watch It 1!
        2. Should Organizations Be Socially Involved?
          1. Watch It 2!
      5. Green Management and Sustainability
        1. How Organizations Go Green
        2. Evaluating Green Management Actions
          1. What do you suggest Sonjia do?
      6. Managers and Ethical Behavior
        1. Factors That Determine Ethical and Unethical Behavior
          1. Stage of Moral Development
          2. Individual Characteristics
          3. Structural Variables
          4. Organization’s Culture
          5. Issue Intensity
            1. It’s Your Career Ethics
        2. Ethics in an International Context
      7. Encouraging Ethical Behavior
        1. What advice would you give Finlay?
        2. Employee Selection
        3. Codes of Ethics and Decision Rules
        4. Leadership at the Top
        5. Job Goals and Performance Appraisal
        6. Ethics Training
        7. Independent Social Audits
        8. Protective Mechanisms
          1. Write It!
      8. Social Responsibility and Ethics Issues in Today’s World
        1. Managing Ethical Lapses and Social Irresponsibility
          1. Ethical Leadership
          2. Protection of Employees Who Raise Ethical Issues
            1. Try It!
        2. Social Entrepreneurship
        3. Businesses Promoting Positive Social Change
          1. Corporate Philanthropy
          2. Employee Volunteering Efforts
      9. Chapter 6 Preparing For: Exams/Quizzes
        1. Chapter Summary by Learning Objective
          1. LO1 Discuss what it means to be socially responsible and what factors influence that decision.
          2. LO2 Explain green management and how organizations can go green.
          3. LO3 Discuss the factors that lead to ethical and unethical behavior.
          4. LO4 Describe management’s role in encouraging ethical behavior. management’s role in encouraging ethical behavior.
          5. LO5 Discuss current social responsibility and ethics issues.
      10. MyManagementLab
      11. Review and Discussion Questions
      12. MyManagementLab
      13. Preparing For: My Career Personal Inventory Assessments Ethical Leadership Assessment
      14. Ethics Dilemma
      15. Skills Exercise Developing Your Building Trust Skill
        1. About the Skill
        2. Steps in Practicing the Skill
        3. Practicing the Skill
        4. Scenario
      16. Working Together Team Exercise
      17. My Turn to be a Manager
      18. Case Application 1 A Better Tomorrow
        1. Discussion Questions
      19. Case Application 2 Lessons from Lehman Brothers: Will We Ever Learn?
        1. Discussion Questions
    5. Chapter 7 Managing Change and Innovation Managing Change and Innovation
      1. It’s Your Career Be Change Ready: Overcoming Resistance
      2. Learning Objectives Skill Outcomes
      3. MyManagementLab® Improve Your Grade!
      4. The Change Process
        1. Watch It 1!
        2. Two Views of the Change Process
          1. The Calm Waters Metaphor
          2. White-Water Rapids Metaphor
      5. Types of Organizational Change
        1. What Is Organizational Change?
        2. Types of Change
          1. Changing Structure
          2. Changing Technology
          3. Changing People
      6. Managing Resistance to Change
        1. Why Do People Resist Change?
          1. What suggestions would you give Jeff about getting his employees to change their behavior?
        2. Techniques for Reducing Resistance to Change
          1. It’s Your Career Change Readiness
      7. Contemporary Issues in Managing Change
        1. Changing Organizational Culture
          1. Understanding the Situational Factors
          2. Making Changes in Culture
        2. Employee Stress
          1. What Is Stress?
          2. What Causes Stress?
            1. What can Sondra do so her team doesn’t get too stressed?
          3. What Are the Symptoms of Stress?
          4. How Can Stress Be Reduced?
        3. Making Change Happen Successfully
          1. Try It!
      8. Stimulating Innovation
        1. Talk About It 1:
        2. Talk About It 2:
        3. Creativity Versus Innovation
        4. Stimulating and Nurturing Innovation
        5. Structural Variables
          1. Watch It 2!
          2. Cultural Variables
          3. Human Resource Variables
        6. Innovation and Design Thinking
      9. Chapter 7 Preparing For: Exams/Quizzes
        1. Chapter Summary by Learning Objectives
          1. LO1 Compare and contrast views on the change process.
          2. LO2 Classify types of organizational change.
          3. LO3 Explain how to manage resistance to change.
          4. LO4 Discuss contemporary issues in managing change.
          5. LO5 Describe techniques for stimulating innovation.
      10. MyManagementLab
      11. Review and Discussion Questions
      12. MyManagementLab
      13. Preparing For: My Career Personal Inventory Assessments Are You a Type A Personality?
      14. Ethics Dilemma
      15. Skills Exercise Developing Your Change Management Skill
        1. About the Skill
        2. Steps in Practicing the Skill
        3. Practicing the Skill
      16. Working Together Team Exercise
      17. My Turn to be a Manager
      18. Case Application 1 In Search of the Next Big Thing
        1. Discussion Questions
      19. Case Application 2 Workplace Stress Can Kill
        1. Discussion Questions
  8. Part 3 Planning
    1. Chapter 8 Planning Work Activities
      1. It’s Your Career You Gotta Have Goals
      2. Learning Objectives Skill Outcomes
      3. MyManagementLab® Improve Your Grade!
      4. The What and Why of Planning
        1. What Is Planning?
        2. Why Do Managers Plan?
        3. Planning and Performance
      5. Goals and Plans
        1. Types of Goals
          1. What types of plans do the Larkins need to survive the off-season?
        2. Types of Plans
      6. Setting Goals and Developing Plans
        1. Approaches to Setting Goals
          1. What do you think of this approach—good and bad?
          2. Characteristics of Well-Written Goals
            1. TALK ABOUT IT 1:
            2. TALK ABOUT IT 2:
          3. Steps in Goal-Setting
            1. It’s Your Career
        2. Developing Plans
          1. Contingency Factors in Planning
        3. Approaches to Planning
          1. Watch It 1!
      7. Contemporary Issues in Planning
        1. Try It!
        2. How Can Managers Plan Effectively in Dynamic Environments?
          1. Watch It 2!
        3. How Can Managers Use Environmental Scanning?
      8. Chapter 8 Preparing For: Exams/Quizzes
        1. Chapter Summary by Learning Objectives
          1. LO1 Define the nature and purposes of planning.
          2. LO2 Classify the types of goals organizations might have and the plans they use.
          3. LO3 Compare and contrast approaches to goal-setting and planning.
          4. LO4 Discuss contemporary issues in planning.
      9. MyManagementLab
      10. Review and Discussion Questions
      11. MyManagementLab
      12. Preparing For: My Career Personal Inventory Assessments Tolerance of Ambiguity Scale
      13. Ethics Dilemma
      14. Skills Exercise Developing Your Goal-Setting Skill
        1. About the Skill
        2. Steps in Practicing the Skill
        3. Practicing the Skill
      15. Skills Exercise Making A To-Do List that Works and Using It
        1. Steps in Practicing the Skill
        2. Practicing the Skill
      16. Working Together Team Exercise
        1. Scenario
      17. My Turn to be a Manager
      18. Case Application 1 Crisis Planning at Livestrong Foundation
        1. Discussion Questions
      19. Case Application 2 Shifting Direction
        1. Discussion Questions
    2. Chapter 9 Managing Strategy
      1. It’s Your Career Learning Your Strengths and Weaknesses: Accentuate the Positive
      2. Learning Objectives Skill Outcomes
      3. MyManagementLab® Improve Your Grade!
      4. Strategic Management
        1. What Is Strategic Management?
        2. Why Is Strategic Management Important?
          1. Watch It 1!
      5. The Strategic Management Process
        1. Step 1: Identifying the Organization’s Current Mission, Goals, and Strategies
          1. Write It 1!
        2. Step 2: Doing an External Analysis
        3. Step 3: Doing an Internal Analysis
          1. It’s Your Career
          2. Write It 2!
        4. Step 4: Formulating Strategies
          1. What advice might you give Johan about sharing his organization’s strategy and getting his employees to “buy into” the company’s future?
        5. Step 5: Implementing Strategies
        6. Step 6: Evaluating Results
          1. Write It 3!
      6. Corporate Strategies
        1. What Is Corporate Strategy?
        2. What Are the Types of Corporate Strategy?
          1. Growth
          2. Stability
          3. Renewal
        3. How Are Corporate Strategies Managed?
      7. Competitive Strategies
        1. The Role of Competitive Advantage
          1. Quality as a Competitive Advantage
          2. Design Thinking as a Competitive Advantage
            1. Talk About It 1:
            2. Talk About It 2:
          3. Social Media as a Competitive Advantage
          4. Sustaining Competitive Advantage
          5. Five Forces Model
        2. Choosing a Competitive Strategy
          1. Write It 4!
      8. Current Strategic Management Issues
        1. The Need for Strategic Leadership
          1. What skills do you think Caroline will need to be an effective strategic leader?
        2. The Need for Strategic Flexibility
          1. Watch It 2!
        3. Important Organizational Strategies for Today’s Environment
          1. E-Business Strategies
          2. Customer Service Strategies
          3. Innovation Strategies
      9. Chapter 9 Preparing for: Exams/Quizzes
        1. Chapter Summary by Learning Objectives
          1. LO1 Define strategic management and explain why it’s important. strategic management and explain why it’s important.
          2. LO2 Explain what managers do during the six steps of the strategic management process.
          3. LO3 Describe the three types of corporate strategies.
          4. LO4 Describe competitive advantage and the competitive strategies organizations use to get it.
          5. LO5 Discuss current strategic management issues.
      10. MyManagementLab
      11. Review and Discussion Questions
      12. MyManagementLab
      13. Preparing For: My Career Personal Inventory Assessments Creative Style Indicator
      14. Ethics Dilemma
      15. Skills Exercise Developing Your Business Planning Skill
        1. About the Skill
        2. Steps in Practicing the Skill
        3. Practicing the Skill
      16. Working Together Team Exercise
      17. My Turn to be a Manager
      18. Case Application 1 Fast Fashion
        1. Discussion Questions
      19. Case Application 2 Rewind and Replay
        1. Discussion Questions
    3. Creating and Leading Entrepreneurial Ventures Module
      1. The Context of Entrepreneurship
        1. What Is Entrepreneurship?
        2. Why Is Entrepreneurship Important?
          1. Innovation
          2. Number of New Start-Ups
          3. Job Creation
          4. Global Entrepreneurship
        3. The Entrepreneurial Process
        4. What Do Entrepreneurs Do?
        5. Social Responsibility and Ethics Issues Facing Entrepreneurs
      2. Start-Up and Planning Issues
        1. Identifying Environmental Opportunities and Competitive Advantage
        2. Researching the Venture’s Feasibility—Generating and Evaluating Ideas
          1. Generating Ideas
          2. Evaluating Ideas
        3. Researching the Venture’s Feasibility—Competitors
        4. Researching the Venture’s Feasibility—Financing
        5. Planning the Venture—Developing a Business Plan
          1. Executive Summary
          2. Analysis of Opportunity
          3. Analysis of the Context
          4. Description of the Business
          5. Financial Data and Projections
          6. Supporting Documentation
      3. Organizing Issues
        1. Legal Forms of Organization
          1. Sole Proprietorship
          2. General Partnership
          3. Limited Liability Partnership (LLP)
          4. C Corporation
          5. S Corporation
          6. Limited Liability Company (LLC)
          7. Summary of Legal Forms of Organization
        2. Organizational Design and Structure
        3. Human Resource Management Issues in Entrepreneurial Ventures
          1. Employee Recruitment
          2. Employee Retention
        4. Stimulating and Making Changes
        5. The Importance of Continuing Innovation
      4. Leading Issues
        1. Personality Characteristics of Entrepreneurs
        2. Motivating Employees Through Empowerment
        3. The Entrepreneur as Leader
          1. Leading the Venture
          2. Leading Employee Work Teams
      5. Controlling Issues
        1. Managing Growth
          1. Planning for Growth
          2. Organizing for Growth
          3. Controlling for Growth
        2. Managing Downturns
          1. Recognizing Crisis Situations
          2. Dealing with Downturns, Declines, and Crises
        3. Exiting the Venture
          1. Business Valuation Methods
          2. Other Important Considerations in Exiting the Venture
        4. Managing Personal Life Choices and Challenges
      6. MyManagementLab
      7. Review and Discussion Questions
  9. Part 4 Organizing
    1. Chapter 10 Designing Organizational Structure—Basic Designs Designing Organizational Structure—Basic Designs
      1. It’s Your Career You Can’t Do It All: The Importance of Delegating
      2. Learning Objectives Skill Outcomes
      3. MyManagementLab® Improve Your Grade!
      4. Designing Organizational Structure
        1. Work Specialization
          1. Today’s View
        2. Departmentalization
          1. Today’s View
        3. Chain of Command
          1. Authority
          2. Responsibility
            1. How can Reid and the other project managers get their bosses to loosen up the control? What would you suggest?
          3. Unity of Command
          4. Today’s View
        4. Span of Control
          1. Today’s View
        5. Centralization and Decentralization
          1. Today’s View
            1. What can Alicia do to make sure her employee delegation is successful?
            2. It’s Your Career
        6. Formalization
          1. Today’s View
      5. Mechanistic and Organic Structures
        1. Watch It!
      6. Contingency Factors Affecting Structural Choice
        1. Strategy and Structure
        2. Size and Structure
        3. Technology and Structure
        4. Environmental Uncertainty and Structure
          1. Today’s View
            1. Workplace Hierarchy: Why It’s Still Important
            2. Talk About It 1:
            3. Talk About It 2:
            4. Try It!
      7. Traditional Organizational Designs
        1. Simple Structure
        2. Functional Structure
        3. Divisional Structure
      8. Chapter 10 Preparing for: Exams/Quizzes
        1. Chapter Summary by Learning Objectives
          1. LO1 Describe six key elements in organizational design.
          2. LO2 Contrast mechanistic and organic structures.
          3. LO3 Discuss the contingency factors that favor either the mechanistic model or the organic model of organizational design.
          4. LO4 Describe traditional organizational designs.
      9. MyManagementLab
      10. Review and Discussion Questions
      11. MyManagementLab
      12. Preparing for: My Career Personal Inventory Assessments Delegation Self Assessment
      13. Ethics Dilemma
      14. Skills Exercise Developing Your Empowering People (Delegating) Skill
        1. About the Skill
        2. Steps in Practicing the Skill
        3. Practicing the Skill
        4. Scenario
      15. Working Together Team Exercise
      16. MY TURN to be a Manager
      17. Case Application 1 Ask Chuck
        1. Discussion Questions
      18. Case Application 2 A New Kind of Structure
        1. Discussion Questions
    2. Chapter 11 Designing Organizational Structure—Adaptive Designs Designing Organizational Structure—Adaptive Designs
      1. It’s Your Career Staying Connected
      2. Learning Objectives Skill Outcomes
      3. MyManagementLab® Improve Your Grade!
      4. Contemporary Organizational Designs
        1. Team Structures
        2. Matrix and Project Structures
        3. The Boundaryless Organization
          1. Virtual Organizations
            1. Watch It 1!
          2. Network Organizations
            1.   Talk About It 1:
            2.  Talk About It 2:
        4. Learning Organizations
      5. Organizing for Collaboration
        1. Internal Collaboration
          1. Cross-Functional Teams
          2. Task Forces
          3. Communities of Practice
            1. What advice would you give to Leann?
        2. External Collaboration
          1. Open Innovation
          2. Strategic Partnerships
      6. Flexible Work Arrangements
        1. Telecommuting
          1. It’s Your Career
          2. What advice would you give Isabella?
        2. Compressed Workweeks, Flextime, and Job Sharing
      7. Contingent Workforce
        1. Write It!
      8. Today’s Organizational Design Challenges
        1. Keeping Employees Connected
        2. Managing Global Structural Issues
          1. Watch It 2!
      9. Chapter 11 Preparing For: Exams/Quizzes
        1. Chapter Summary by Learning Objectives
          1. LO1 Describe contemporary organizational designs.
          2. LO2 Discuss how organizations organize for collaboration.
          3. LO3 Explain flexible work arrangements used by organizations.
          4. LO4 Discuss organizing issues associated with a contingent workforce.
          5. LO5 Describe today’s organizational design challenges. today’s organizational design challenges.
      10. MyManagementLab
      11. Review and Discussion Questions
      12. MyManagementLab
      13. Preparing For: My Career Personal Inventory Assessments Organizational Structure Assessment
      14. Ethics Dilemma
      15. Skills Exercise Developing Your Acquiring Power Skill
        1. About the Skill
        2. Steps in Practicing the Skill
        3. Practicing the Skill
      16. Working Together Team Exercise
        1. A company’s future may well depend on how well it’s able to learn.
      17. My Turn to be a Manager
      18. Case Application 1 You Work Where?
        1. Discussion Questions
      19. Case Application 2 Organizational Volunteers
        1. Discussion Questions
    3. Chapter 12 Managing Human Resources
      1. It’s Your Career Acing Your Interviews
      2. Learning Objectives
      3. MyManagementLab® Improve Your Grade!
      4. The Human Resource Management Process
        1. Why Is HRM Important?
        2. External Factors That Affect the HRM Process
          1. The Economy’s Effect on HRM
          2. Employee Labor Unions
          3. Legal Environment of HRM
          4. Demographic Trends
      5. Identifying and Selecting Competent Employees
        1. Human Resource Planning
          1. Current Assessment
          2. Meeting Future HR Needs
        2. Recruitment and Decruitment
          1. Watch It 1!
          2. Recruitment
          3. Decruitment
        3. Selection
          1. What Is Selection?
          2. Validity and Reliability
            1. It’s Your Career
          3. Types of Selection Tools
            1. Watch It 2!
          4. Realistic Job Previews
            1. What advice would you give José?
      6. Providing Employees with Needed Skills and Knowledge
        1. Orientation
        2. Employee Training
          1. Types of Training
          2. Training Methods
      7. Retaining Competent, High-Performing Employees
        1. Employee Performance Management
          1. Performance Appraisal Methods
        2. Compensation and Benefits
          1. Write It!
      8. Contemporary Issues in Managing Human Resources
        1. Managing Downsizing
        2. Managing Sexual Harassment
          1. What advice would you give Lisa?
          2. Workplace Romances
        3. Managing Work–Life Balance
          1. Talk About It 1:
          2. Talk About It 2:
        4. Controlling HR Costs
          1. Employee Health Care Costs
          2. Employee Pension Plan Costs
      9. Chapter 12 Preparing for: Exams/Quizzes
        1. Chapter Summary by Learning Objectives
          1. LO1 Explain the importance of the human resource management process and the external influences that might affect that process.
          2. LO2 Discuss the tasks associated with identifying and selecting competent employees. the tasks associated with identifying and selecting competent employees.
          3. LO3 Explain the different types of orientation and training.
          4. LO4 Describe strategies for retaining competent, high-performing employees.
          5. LO5 Discuss contemporary issues in managing human resources.
      10. MyManagementLab
      11. Review and Discussion Questions
      12. MyManagementLab
      13. Preparing For: My Career Personal Inventory Assessments Work Performance Assessment
      14. Ethics Dilemma
      15. Skills Exercise Developing Your Interviewing Skills
        1. About the Skill
        2. Steps in Practicing the Skill
        3. Practicing the Skill
      16. Working Together Team Exercise
      17. My Turn to be a Manager
      18. Case Application 1 Thinking Outside the Box
        1. Discussion Questions
      19. Case Application 2 Stopping Traffic
        1. Discussion Questions
    4. Managing Your Career Module
      1. Career Opportunities in Management
        1. Finding a Culture That Fits
        2. Taking Risks
        3. Reinventing Yourself
        4. Learning to Get Along with Difficult People
          1. The Hostile, Aggressive Types
          2. The Complainers
          3. The Silent or Nonresponsive Types
          4. The Know-It-All Experts
        5. What Do I Want from My Job?
        6. How Can I Have a Successful Career?
    5. Chapter 13 Creating and Managing Teams Creating and Managing Teams
      1. It’s Your Career Maximizing Outcomes Through Negotiation
      2. Learning Objectives Skill Outcomes
      3. MyManagementLab® Improve Your Grade!
      4. Groups and Group Development
        1. What Is a Group?
        2. Stages of Group Development
          1. Watch It 1!
      5. Work Group Performance and Satisfaction
        1. External Conditions Imposed on the Group
        2. Group Member Resources
        3. Group Structure
          1. Roles
          2. Norms
          3. Conformity
          4. Status Systems
          5. Group Size
          6. Group Cohesiveness
          7. Group Processes
          8. Group Decision Making
          9. Conflict Management
            1. What suggestions would you give Fran for managing this conflict?
            2. Write It 1!
        4. Group Tasks
          1. Talk About It 1:
          2. Talk About It 2:
      6. Turning Groups into Effective Teams
        1. Write It 2!
        2. What Is a Work Team?
        3. Types of Work Teams
          1. Try It 1!
          2. Watch It 2!
        4. Creating Effective Work Teams
          1. Clear Goals
          2. Relevant Skills
          3. Mutual Trust
          4. Unified Commitment
          5. Good Communication
          6. Negotiating Skills
            1. It’s Your Career
          7. Appropriate Leadership
          8. Internal and External Support
            1. What advice would you give Barry?
            2. Try It 2!
      7. Current Challenges in Managing Teams
        1. Managing Global Teams
          1. Group Member Resources in Global Teams
          2. Group Structure
          3. Group Processes
          4. Manager’s Role
        2. Building Team Skills
        3. Understanding Social Networks
      8. Chapter 13 PREPARING FOR: Exams/Quizzes
        1. Chapter Summary by Learning Objectives
          1. LO1 Define groups and the stages of group development.
          2. LO2 Describe the major components that determine group performance and satisfaction. the major components that determine group performance and satisfaction.
          3. LO3 Define teams and best practices influencing team performance.
          4. LO4 Discuss contemporary issues in managing teams.
      9. MyManagementLab
      10. Review and Discussion Questions
      11. MyManagementLab
      12. Preparing for: My Career Personal Inventory Assessments Diagnosing the Need for Team Building
      13. Ethics Dilemma
      14. Skills Exercise Developing Your Coaching Skills
        1. About the Skill
        2. Steps in Practicing the Skill
        3. Practicing the Skill
      15. Working Together Team Exercise
      16. MY TURN to be a Manager
      17. Case Application 1 Far and Wide
        1. Discussion Questions
      18. Case Application 2 737 Teaming Up for Take Off
        1. Discussion Questions
  10. Part 5 Leading
    1. Chapter 14 Managing Communication
      1. It’s Your Career He Says . . . She Says
      2. Learning Objectives
      3. MyManagementLab® Improve Your Grade!
      4. The Nature and Function of Communication
        1. What Is Communication?
        2. Functions of Communication
          1. Write It 1!
      5. Methods of Interpersonal Communication
        1. Watch It 1!
      6. Effective Interpersonal Communication
        1. Barriers to Communication
          1. Filtering
          2. Emotions
          3. Information Overload
          4. Defensiveness
          5. Language
          6. National Culture
            1. Write It 2!
        2. Overcoming the Barriers
          1. Use Feedback
          2. Simplify Language
          3. Listen Actively
            1. What advice would you give Jason?
          4. Constrain Emotions
            1. It’s Your Career
          5. Watch Nonverbal Cues
      7. Organizational Communication
        1. Formal Versus Informal Communication
        2. Direction of Communication Flow
          1. Downward
          2. Upward Communication
          3. Lateral Communication
          4. Diagonal Communication
        3. Organizational Communication Networks
          1. Types of Communication Networks
            1. What advice would you give Alexandra?
          2. The Grapevine
            1. Try It!
        4. Workplace Design and Communication
          1. Watch It 2!
      8. Information Technology and Communication
        1. How Technology Affects Managerial Communication
          1. Talk About It 1:
          2. Talk About It 2:
          3. Networked Systems
          4. Wireless Capabilities
        2. How Information Technology Affects Organizations
      9. Communication Issues in Today’s Organizations
        1. Managing Communication in an Internet World
          1. Legal and Security Issues
          2. Personal Interaction
        2. Managing the Organization’s Knowledge Resources
        3. The Role of Communication in Customer Service
        4. Getting Employee Input
        5. Communicating Ethically
      10. Chapter 14 PREPARING FOR: Exams/Quizzes
        1. Chapter Summary by Learning Objectives
          1. LO1 Define the nature and function of communication.
          2. LO2 Compare and contrast methods of interpersonal communication.
          3. LO3 Identify barriers to effective interpersonal communication and how to overcome them.
          4. LO4 Explain how communication can flow most effectively in organizations.
          5. LO5 Describe how technology affects managerial communication and organizations. how technology affects managerial communication and organizations.
          6. LO6 Discuss contemporary issues in communication.
      11. MyManagementLab
      12. Review and Discussion Questions
      13. MyManagementLab
      14. Preparing For: My Career Personal Inventory Assessments Communication Styles
      15. Ethics Dilemma
      16. Skills Exercise Developing Your Active Listening Skill
        1. About the Skill
        2. Steps in Practicing the Skill
        3. Practicing the Skill
      17. Working Together Team Exercise
      18. My Turn to be a Manager
      19. Case Application 1 E-Mail Ban
        1. Discussion Questions
      20. Case Application 2 Delivery Disaster
        1. Discussion Questions
    2. Chapter 15 Understanding and Managing Individual Behavior
      1. It’s Your Career Self Awareness: You Need to Know Yourself Before You Can Know Others
      2. Learning Objectives Skill Outcomes
      3. MyManagementLab® Improve Your Grade!
      4. Focus and Goals of Organizational Behavior
        1. Focus of Organizational Behavior
        2. Goals of Organizational Behavior
      5. Attitudes and Job Performance
        1. Job Satisfaction
          1. How Satisfied Are Employees?
          2. Satisfaction and Productivity
          3. Satisfaction and Absenteeism
          4. Satisfaction and Turnover
          5. Job Satisfaction and Customer Satisfaction
          6. Job Satisfaction and OCB
          7. Job Satisfaction and Workplace Misbehavior
        2. Job Involvement and Organizational Commitment
        3. Employee Engagement
        4. Attitudes and Consistency
        5. Cognitive Dissonance Theory
        6. Attitude Surveys
        7. Implications for Managers
      6. Personality
      7. MBTI®
      8. The Big Five Model
      9. Additional Personality Insights
        1. It’s Your Career Self-Awareness
        2. Other Personality Traits
      10. Personality Types in Different Cultures
        1. What would you tell Bonnie about emotions in the workplace and how to deal with them?
      11. Emotions and Emotional Intelligence
        1. Talk About It 1:
        2. Talk About It 2:
      12. Implications for Managers
        1. Watch It 1!
        2. Watch It 2!
      13. Perception
        1. Factors That Influence Perception
        2. Attribution Theory
        3. Shortcuts Used in Judging Others
        4. Implications for Managers
      14. Learning
        1. Operant Conditioning
        2. Social Learning
          1. What advice would you give Paul in “shaping” this employee’s behavior?
        3. Shaping: A Managerial Tool
        4. Implications for Managers
      15. Contemporary Issues in Organizational Behavior
        1. Managing Generational Differences
          1. Just Who Is Gen Y?
          2. Dealing with the Managerial Challenges
        2. Managing Negative Behavior in the Workplace
      16. Chapter 15 PREPARING FOR: Exams/Quizzes
        1. Chapter Summary by Learning Objectives
          1. LO1 Identify the focus and goals of individual behavior within organizations.
          2. LO2 Explain the role that attitudes play in job performance.
          3. LO3 Describe different personality theories.
          4. LO4 Describe perception and factors that influence it.
          5. LO5 Discuss learning theories and their relevance in shaping behavior.
          6. LO6 Discuss contemporary issues in organizational behavior.
      17. MyManagementLab
      18. Review and Discussion Questions
      19. MyManagementLab
      20. Preparing For: My Career Personal Inventory Assessments Emotional Intelligence Assessment
      21. Ethics Dilemma
      22. Skills Exercise Developing Your Shaping Behavior Skill
        1. About the Skill
        2. Steps in Practicing the Skill
        3. Practicing the Skill
      23. Working Together Team Exercise
      24. My Turn to be a Manager
      25. Case Application 1 Great Place to Work
        1. Discussion Questions
      26. Case Application 2 Employees First
        1. Discussion Questions
    3. Chapter 16 Motivating Employees
      1. It’s Your Career What Motivates You?
      2. MyManagementLab® Improve Your Grade!
      3. Learning Objectives
      4. What Is Motivation?
      5. Early Theories of Motivation
        1. Maslow’s Hierarchy of Needs Theory
        2. McGregor’s Theory X and Theory Y
        3. Herzberg’s Two-Factor Theory
          1. Watch It 1!
        4. Three-Needs Theory
          1. Write It!
      6. Contemporary Theories of Motivation
        1. Goal-Setting Theory
        2. Reinforcement Theory
        3. Designing Motivating Jobs
          1. Job Enlargement
          2. Job Enrichment
          3. Job Characteristics Model
          4. Redesigning Job Design Approaches47
        4. Equity Theory
        5. Expectancy Theory
        6. Integrating Contemporary Theories of Motivation
          1. What suggestions do you have for Sam?
          2. Try It!
      7. Current Issues in Motivation
        1. Motivating in Challenging Economic Circumstances
        2. Managing Cross-Cultural Motivational Challenges
        3. Motivating Unique Groups of Workers
          1. Motivating a Diverse Workforce
            1. Talk About It 1:
            2. Talk About It 2:
            3. It’s Your Career
          2. Motivating Professionals
          3. Motivating Contingent Workers
          4. Motivating Low-Skilled, Minimum-Wage Employees
        4. Designing Appropriate Rewards Programs
          1. Open-Book Management
          2. Employee Recognition Programs
            1. Watch It 2!
          3. Pay-for-Performance
            1. What advice would you give Penny?
      8. Chapter 16 Preparing For: Exams/Quizzes
        1. Chapter Summary by Learning Objectives
          1. LO1 Define motivation.
          2. LO2 Compare and contrast early theories of motivation.
          3. LO3 Compare and contrast contemporary theories of motivation.
          4. LO4 Discuss current issues in motivation.
      9. MyManagementLab
      10. Review and Discussion Questions
      11. MyManagementLab
      12. Preparing For: My Career
      13. Personal Inventory Assessments Work Motivation Indicator
      14. Ethics Dilemma
      15. Skills Exercise Developing Your Motivating Employees Skill
        1. About the Skill
        2. Steps in Practicing the Skill
      16. Working Together Team Exercise
      17. My Turn to be a Manager
      18. Case Application 1 Passion for the Outdoors and for PeoplePassion for the Outdoors and for People
        1. Discussion Questions
      19. Case Application 2 Best Practices at Best Buy
        1. Discussion Questions
    4. Chapter 17 Being an Effective Leader
      1. It’s Your Career I’m a Leader: Now What?
      2. Learning Objectives Skill Outcomes
      3. MyManagementLab® Improve Your Grade!
      4. Who Are Leaders and What is Leadership?
      5. Early Leadership Theories
        1. Leadership Trait Theories
        2. Leadership Behavior Theories
          1. University of Iowa Studies
          2. The Ohio State Studies
          3. University of Michigan Studies
          4. The Managerial Grid
      6. Contingency Theories of Leadership
        1. The Fiedler Model
        2. Hersey and Blanchard’s Situational Leadership Theory
        3. Path-Goal Model
          1. Try It!
      7. Contemporary Views of Leadership
        1. Leader–Member Exchange (LMX) Theory
        2. Transformational-Transactional Leadership
        3. Charismatic-Visionary Leadership
        4. Team Leadership
          1. What advice could Linda give her newly appointed team leader?
          2. Watch It!
      8. Leadership Issues in the Twenty-First Century
        1. Managing Power
        2. Developing Trust
          1. What advice would you give Adhita?
        3. Empowering Employees
        4. Leading Across Cultures
          1. Talk About It 1:
          2. Talk About It 2:
          3. It’s Your Career
        5. Becoming an Effective Leader
          1. Leader Training
          2. Substitutes for Leadership
      9. Chapter 17 Preparing For: Exams/Quizzes
        1. Chapter Summary by Learning Objectives
          1. LO1 Define leader and leadership.
          2. LO2 Compare and contrast early theories of leadership.
          3. LO3 Describe the three major contingency theories of leadership.
          4. LO4 Describe contemporary views of leadership.
          5. LO5 Discuss contemporary issues affecting leadership.
      10. MyManagementLab
      11. Review and Discussion Questions
      12. MyManagementLab
      13. Preparing For: My Career Personal Inventory Assessments Leadership Style Inventory
      14. Ethics Dilemma
      15. Skills Exercise Developing Your Choosing an Effective Leadership Style Skill
        1. About the Skill
        2. Steps in Practicing the Skill
        3. Practicing the Skill
      16. Working Together Team Exercise
      17. My Turn to be a Manager
      18. Case Application 1 Growing Leaders
        1. Discussion Questions
      19. Case Application 2 Serving Up Leaders
        1. Discussion Questions
  11. Part 6 Controlling
    1. Chapter 18
      1. It’s Your Career How to Be a Pro at Giving Feedback
      2. Learning Objectives Skill Outcomes
      3. MyManagementLab® Improve Your Grade!
      4. What Is Controlling and Why Is It Important?
      5. The Control Process
        1. Step 1: Measuring Actual Performance
          1. How We Measure
          2. What We Measure
        2. Step 2: Comparing Actual Performance Against the Standard
        3. Step 3: Taking Managerial Action
          1. Correct Actual Performance
          2. Revise the Standard
        4. Managerial Decisions in Controlling
          1. Watch It 1!
      6. Controlling for Organizational and Employee Performance
        1. What Is Organizational Performance?
        2. Measures of Organizational Performance
          1. Organizational Productivity
          2. Organizational Effectiveness
          3. Industry and Company Rankings
        3. Controlling for Employee Performance
          1. Delivering Effective Performance Feedback
            1. It’s Your Career
          2. Using Disciplinary Actions
            1. What should Maddy do now?
      7. Tools for Measuring Organizational Performance
        1. Feedforward/Concurrent/Feedback Controls
          1. Feedforward Control
          2. Concurrent Control
          3. Feedback Control
        2. Financial Controls
          1. What would you suggest to Lily?
        3. Information Controls
          1. How Is Information Used in Controlling?
          2. Controlling Information
        4. Balanced Scorecard
        5. Benchmarking of Best Practices
          1. Try It!
      8. Contemporary Issues in Control
        1. Adjusting Controls for Cross-Cultural Differences and Global Turmoil
        2. Workplace Concerns
          1. Workplace Privacy
            1. Talk About It 1:
            2. Talk About It 2:
            3. Write It!
          2. Employee Theft
        3. Workplace Violence
        4. Controlling Customer Interactions
          1. Watch It 2!
        5. Corporate Governance
          1. The Role of Boards of Directors
          2. Financial Reporting and the Audit Committee
      9. Chapter 18 Preparing For: Exams/Quizzes
        1. Chapter Summary by Learning Objectives
          1. LO1 Explain the nature and importance of control.
          2. LO2 Describe the three steps in the control process.
          3. LO3 Explain how organizational and employee performance are measured.
          4. LO4 Describe tools used to measure organizational performance.
          5. LO5 Discuss contemporary issues in control.
      10. MyManagementLab
      11. Review and Discussion Questions
      12. MyManagementLab
      13. PREPARING FOR: My Career Personal Inventory Assessments Workplace Discipline Indicator
      14. Ethics Dilemma
      15. Skills Exercise Dealing with Difficult People
        1. About the Skill
        2. Steps in Practicing the Skill
        3. Practicing the Skill
      16. Working Together Team Exercise
      17. My Turn to Be a Manager
      18. Case Application 1 Top Secret
        1. Discussion Questions
      19. Case Application 2 Deepwater in Deep Trouble
        1. Discussion Questions
    2. Planning and Control Techniques Module
      1. Techniques for Assessing the Environment
        1. Environmental Scanning
          1. Competitor Intelligence
          2. Global Scanning
        2. Forecasting
          1. Forecasting Techniques
          2. Forecasting Effectiveness
        3. Benchmarking
      2. Techniques for Allocating Resources
        1. Budgeting
        2. Scheduling
          1. Gantt Charts
          2. Load Charts
          3. PERT Network Analysis
        3. Breakeven Analysis
        4. Linear Programming
      3. Contemporary Planning and Control Techniques
        1. Project Management
          1. Project Management Process
          2. The Role of the Project Manager
        2. Scenario Planning
          1. MyManagementLab
          2. Review and Discussion Questions
    3. Managing Operations Module
      1. The Role of Operations Management
        1. Services and Manufacturing
        2. Managing Productivity
        3. Strategic Role of Operations Management
      2. What Is Value Chain Management and Why Is It Important?
      3. What Is Value Chain Management?
        1. Goal of Value Chain Management
        2. Benefits of Value Chain Management
      4. Managing Operations Using Value Chain Management
        1. Value Chain Strategy
          1. Coordination and Collaboration
          2. Technology Investment
          3. Organizational Processes
          4. Leadership
          5. Employees/Human Resources
          6. Organizational Culture and Attitudes
        2. Obstacles to Value Chain Management
          1. Organizational Barriers
          2. Cultural Attitudes
          3. Required Capabilities
          4. People
      5. Current Issues in Managing Operations
        1. Technology’s Role in Operations Management
        2. Quality Initiatives
          1. Planning for Quality
          2. Organizing and Leading for Quality
          3. Controlling for Quality
        3. Quality Goals
          1. iso 9000
          2. Six Sigma
        4. Mass Customization and Lean Organization
          1. MyManagementLab
          2. Review and Discussion Questions
  12. Endnotes
  13. Glossary
  14. Name Index
    1. A
    2. B
    3. C
    4. D
    5. E
    6. F
    7. G
    8. H
    9. I
    10. J
    11. K
    12. L
    13. M
    14. N
    15. O
    16. P
    17. Q
    18. R
    19. S
    20. T
    21. U
    22. V
    23. W
    24. X
    25. Y
    26. Z
  15. Organization Index
    1. A
    2. B
    3. C
    4. D
    5. E
    6. F
    7. G
    8. H
    9. I
    10. J
    11. K
    12. L
    13. M
    14. N
    15. O
    16. P
    17. Q
    18. R
    19. S
    20. T
    21. U
    22. V
    23. W
    24. X
    25. Y
    26. Z
  16. Subject Index
    1. A
    2. B
    3. C
    4. D
    5. E
    6. F
    7. G
    8. H
    9. I
    10. J
    11. K
    12. L
    13. M
    14. N
    15. O
    16. P
    17. Q
    18. R
    19. S
    20. T
    21. U
    22. V
    23. W
    24. Y

Product Information

  • Title: Management, 13e
  • Author(s): Stephen P. Robbins, Mary Coulter
  • Release date: December 2014
  • Publisher(s): Pearson
  • ISBN: 9780133910292