Book description
NOTE: You are purchasing a standalone product; MasteringA&P does not come packaged with this content. If you would like to purchase both the physical text and MasteringA&P search for ISBN-10: 013397300X /ISBN-13: 9780133973006. That package includes ISBN-10: 0133910296 /ISBN-13: 9780133910292 and ISBN-10: 0133935736/ISBN-13: 9780133935738.
For undergraduate Principles of Management courses
REAL Managers, REAL Experiences
With a renewed focus on skills and careers, the new edition of this bestselling text can help better prepare you to enter the job market. Management, Thirteenth Edition vividly illustrates effective management theories by incorporating the perspectives of real-life managers. Through examples, cases, and hands-on exercises, you will see and experience management in action, helping tyouhem understand how the concepts you are reading about actually work in today's dynamic business world.
Gain hands-on practice applying management concepts with MyManagementLab. Engage in real business situations with simulations, build management skills by writing and talking about different management scenarios, access a video library to help put concepts into perspective, and more.
Also available with MyManagementLab.
MyManagementLab is an online homework, tutorial, and assessment program designed to work with this text to engage students and improve results. Within its structured environment, students practice what they learn, test their understanding, and pursue a personalized study plan that helps them better absorb course material and understand difficult concepts.
Table of contents
- Management
- About the Authors
- Brief Contents
- Contents
-
Preface
- Key Changes to the 13th Edition
- Other Important Changes
- MyManagementLab Suggested Activities
- Watch It
- Talk About It
- Write It
- Personal Inventory Assessments (PIA)
- Assisted Graded Writing Questions
- Chapter-by-Chapter Changes
- What This Course Is About and Why It’s Important
- Our Approach
- What’s Expected of the Student in This Course
- User’s Guide
- Getting the Most Out of Your Textbook: Getting a Good Grade in This Course
- 2015 Qualitative Business Video Library
- CourseSmart
-
Part 1 Introduction to Management
-
Chapter 1 Managers in the Workplace
- It’s Your Career The ABC’s of Managing Your Time
- Learning Objectives
- MyManagementLab®
- Why are managers important?
- Who are managers and where do they work?
- What do managers do?
- How is the manager’s job changing?
- Why study management?
- Chapter 1 Preparing For: Exams/Quizzes
- MyManagementLab
- Review and Discussion Questions
- MyManagementLab
- Preparing For: My Career Personal Inventory Assessments Time Management Assessment
- Ethics Dilemma
- Skill Exercise Developing Your Political Skill
- Working Together Team Exercise
- Learning to be a Manager
- Case Application 1 Who Needs a Boss?
- Case Application 2 Building a Better Boss
-
Management History Module
- Learning Objectives
- Early Management
- Classical Approach
- Behavioral Approach
- Quantitative Approach
- Contemporary Approaches
- Management History Module Preparing For: Exams/Quizzes
- MyManagementLab
- Review and Discussion Questions
- Preparing For: My Career My Turn to be a Manager
-
Chapter 2
Making Decisions
- It’s Your Career Be a Better Decision Maker
- Learning Objectives
- MyManagementLab® Improve Your Grade!
- The Decision-Making Process
- Managers Making Decisions
- Types of Decisions and Decision-Making Conditions
- Decision-Making Styles
- Effective Decision Making in Today’s World
-
Chapter 2 Preparing For: Exams/Quizzes
-
Chapter Summary by Learning Objectives
- LO1 Describe the eight steps in the decision-making process.
- LO2 Explain the four ways managers make decisions.
- LO3 Classify decisions and decision-making conditions.
- LO4 Describe different decision-making styles and discuss how biases affect decision making.
- LO5 Identify effective decision-making techniques.
-
Chapter Summary by Learning Objectives
- MyManagementLab
- Review and Discussion Questions
- MyManagementLab
- Preparing For: My Career Personal Inventory Assessments Solving Problems Analytically and Creatively
- Ethics Dilemma
- Skills Exercise Developing Your Creativity Skill
- Working Together Team Exercise
- My Turn to be a Manager
- Case Application 1 Tasting Success
- Case Application 2 The Business of Baseball
-
Chapter 1 Managers in the Workplace
-
Part 2 Basics of Managing in Today’s Workplace
-
Chapter 3 Managing the External Environment and the Organization’s Culture
- It’s Your Career Reading an Organization’s Culture: Find One Where You’ll Be Happy
- Learning Objectives Skill Outcomes
- MyManagementLab® Improve Your Grade!
- The Manager: Omnipotent or Symbolic?
- The External Environment: Constraints and Challenges
- Organizational Culture: Constraints and Challenges
- Current Issues in Organizational Culture
-
Chapter 3
Preparing For: Exams/Quizzes
-
Chapter Summary by Learning Objectives
- LO1 Contrast the actions of managers according to the omnipotent and symbolic views.
- LO2 Describe the constraints and challenges facing managers in today’s external environment.
- LO3 Discuss the characteristics and importance of organizational culture.
- LO4 Describe current issues in organizational culture.
-
Chapter Summary by Learning Objectives
- MyManagementLab
- Review and Discussion Questions
- MyManagementLab
- Preparing for: My Career Personal Inventory Assessments What’s My Comfort with Change?
- Ethics Dilemma
- Skills Exercise Developing Your Environmental Scanning Skill
- Working Together Team Exercise
- Learning to be a Manager
- case Application 1 Going to Extremes
- Case Application 2 Not Sold Out
-
Chapter 4
Managing in a Global Environment
- It’s Your Career Developing Your Global Perspective—Working with People from Other Cultures
- Learning Objectives
- MyManagementLab® Improve Your Grade!
- Who Owns What?
- What’s Your Global Perspective?
- Understanding the Global Environment
- Doing Business Globally
- Managing in a Global Environment
-
Chapter 4
Preparing For: Exams/Quizzes
-
Chapter Summary by Learning Objectives
- LO1 Contrast ethnocentric, polycentric, and geocentric attitudes toward global business.
- LO2 Discuss the importance of regional trading alliances and global trade mechanisms.
- LO3 Describe the structures and techniques organizations use as they go international.
- LO4 Explain the relevance of the political/legal, economic, and cultural environments to global business.
-
Chapter Summary by Learning Objectives
- Review and Discussion Questions
- MyManagementLab
- MyManagementLab
- Preparing For: My Career Personal Inventory Assessments Intercultural Sensitivity Scale
- Ethics Dilemma
- Skills Exercise Developing Your Collaboration Skill
- Working Together Team Exercise
- My Turn to be a Manager
- Case Application 1 Dirty Little Secret
- Case Application 2 Global Stumble
-
Chapter 5
Managing Diversity
- It’s Your Career Find a Great Sponsor/Mentor—Be a Great Protégé
- Learning Objectives Skill Outcomes
- MyManagementLab® Improve Your Grade!
- Diversity 101
- The Changing Workplace
- Types of Workplace Diversity
- Challenges in Managing Diversity
- Workplace Diversity Initiatives
-
Chapter 5 Preparing For: Exam/Quizzes
-
Chapter Summary by Learning Objectives
- LO1 Define workplace diversity and explain why managing it is so important.
- LO2 Describe the changing workplaces in the United States and around the world.
- LO3 Explain the different types of diversity found in workplaces.
- LO4 Discuss the challenges managers face in managing diversity.
- LO5 Describe various workplace diversity management initiatives.
-
Chapter Summary by Learning Objectives
- MyManagementLab
- Review and Discussion Questions
- MyManagementLab
- Preparing for: My Career Personal Inventory Assessments Multicultural Awareness Scale
- Ethics Dilemma
- Skills Exercise Developing Your Valuing Diversity Skill
- Working Together Team Exercise
- My Turn to be a Manager
- Case Application 1 From Top to Bottom
- Case Application 2 Women in Management at Deutsche Telekom
-
Chapter 6
Managing Social Responsibility and Ethics
- It’s Your Career How to Be Ethical When No One Else Seems to Be
- Learning Objectives
- MyManagementLab®Improve Your Grade!
- What Is Social Responsibility?
- Green Management and Sustainability
- Managers and Ethical Behavior
- Encouraging Ethical Behavior
- Social Responsibility and Ethics Issues in Today’s World
-
Chapter 6 Preparing For: Exams/Quizzes
-
Chapter Summary by Learning Objective
- LO1 Discuss what it means to be socially responsible and what factors influence that decision.
- LO2 Explain green management and how organizations can go green.
- LO3 Discuss the factors that lead to ethical and unethical behavior.
- LO4 Describe management’s role in encouraging ethical behavior.
- LO5 Discuss current social responsibility and ethics issues.
-
Chapter Summary by Learning Objective
- MyManagementLab
- Review and Discussion Questions
- MyManagementLab
- Preparing For: My Career Personal Inventory Assessments Ethical Leadership Assessment
- Ethics Dilemma
- Skills Exercise Developing Your Building Trust Skill
- Working Together Team Exercise
- My Turn to be a Manager
- Case Application 1 A Better Tomorrow
- Case Application 2 Lessons from Lehman Brothers: Will We Ever Learn?
-
Chapter 7
Managing Change and Innovation
- It’s Your Career Be Change Ready: Overcoming Resistance
- Learning Objectives Skill Outcomes
- MyManagementLab® Improve Your Grade!
- The Change Process
- Types of Organizational Change
- Managing Resistance to Change
- Contemporary Issues in Managing Change
- Stimulating Innovation
- Chapter 7 Preparing For: Exams/Quizzes
- MyManagementLab
- Review and Discussion Questions
- MyManagementLab
- Preparing For: My Career Personal Inventory Assessments Are You a Type A Personality?
- Ethics Dilemma
- Skills Exercise Developing Your Change Management Skill
- Working Together Team Exercise
- My Turn to be a Manager
- Case Application 1 In Search of the Next Big Thing
- Case Application 2 Workplace Stress Can Kill
-
Chapter 3 Managing the External Environment and the Organization’s Culture
-
Part 3
Planning
-
Chapter 8 Planning Work Activities
- It’s Your Career You Gotta Have Goals
- Learning Objectives Skill Outcomes
- MyManagementLab® Improve Your Grade!
- The What and Why of Planning
- Goals and Plans
- Setting Goals and Developing Plans
- Contemporary Issues in Planning
- Chapter 8 Preparing For: Exams/Quizzes
- MyManagementLab
- Review and Discussion Questions
- MyManagementLab
- Preparing For: My Career Personal Inventory Assessments Tolerance of Ambiguity Scale
- Ethics Dilemma
- Skills Exercise Developing Your Goal-Setting Skill
- Skills Exercise Making A To-Do List that Works and Using It
- Working Together Team Exercise
- My Turn to be a Manager
- Case Application 1 Crisis Planning at Livestrong Foundation
- Case Application 2 Shifting Direction
-
Chapter 9
Managing Strategy
- It’s Your Career Learning Your Strengths and Weaknesses: Accentuate the Positive
- Learning Objectives Skill Outcomes
- MyManagementLab® Improve Your Grade!
- Strategic Management
- The Strategic Management Process
- Corporate Strategies
- Competitive Strategies
- Current Strategic Management Issues
-
Chapter 9 Preparing for: Exams/Quizzes
-
Chapter Summary by Learning Objectives
- LO1 Define strategic management and explain why it’s important.
- LO2 Explain what managers do during the six steps of the strategic management process.
- LO3 Describe the three types of corporate strategies.
- LO4 Describe competitive advantage and the competitive strategies organizations use to get it.
- LO5 Discuss current strategic management issues.
-
Chapter Summary by Learning Objectives
- MyManagementLab
- Review and Discussion Questions
- MyManagementLab
- Preparing For: My Career Personal Inventory Assessments Creative Style Indicator
- Ethics Dilemma
- Skills Exercise Developing Your Business Planning Skill
- Working Together Team Exercise
- My Turn to be a Manager
- Case Application 1 Fast Fashion
- Case Application 2 Rewind and Replay
-
Creating and Leading Entrepreneurial Ventures Module
- The Context of Entrepreneurship
- Start-Up and Planning Issues
- Organizing Issues
- Leading Issues
- Controlling Issues
- MyManagementLab
- Review and Discussion Questions
-
Chapter 8 Planning Work Activities
-
Part 4 Organizing
-
Chapter 10
Designing Organizational Structure—Basic Designs
- It’s Your Career You Can’t Do It All: The Importance of Delegating
- Learning Objectives Skill Outcomes
- MyManagementLab® Improve Your Grade!
- Designing Organizational Structure
- Mechanistic and Organic Structures
- Contingency Factors Affecting Structural Choice
- Traditional Organizational Designs
- Chapter 10 Preparing for: Exams/Quizzes
- MyManagementLab
- Review and Discussion Questions
- MyManagementLab
- Preparing for: My Career Personal Inventory Assessments Delegation Self Assessment
- Ethics Dilemma
- Skills Exercise Developing Your Empowering People (Delegating) Skill
- Working Together Team Exercise
- MY TURN to be a Manager
- Case Application 1 Ask Chuck
- Case Application 2 A New Kind of Structure
-
Chapter 11
Designing Organizational Structure—Adaptive Designs
- It’s Your Career Staying Connected
- Learning Objectives Skill Outcomes
- MyManagementLab® Improve Your Grade!
- Contemporary Organizational Designs
- Organizing for Collaboration
- Flexible Work Arrangements
- Contingent Workforce
- Today’s Organizational Design Challenges
- Chapter 11 Preparing For: Exams/Quizzes
- MyManagementLab
- Review and Discussion Questions
- MyManagementLab
- Preparing For: My Career Personal Inventory Assessments Organizational Structure Assessment
- Ethics Dilemma
- Skills Exercise Developing Your Acquiring Power Skill
- Working Together Team Exercise
- My Turn to be a Manager
- Case Application 1 You Work Where?
- Case Application 2 Organizational Volunteers
-
Chapter 12
Managing Human Resources
- It’s Your Career Acing Your Interviews
- Learning Objectives
- MyManagementLab® Improve Your Grade!
- The Human Resource Management Process
- Identifying and Selecting Competent Employees
- Providing Employees with Needed Skills and Knowledge
- Retaining Competent, High-Performing Employees
- Contemporary Issues in Managing Human Resources
-
Chapter 12 Preparing for: Exams/Quizzes
-
Chapter Summary by Learning Objectives
- LO1 Explain the importance of the human resource management process and the external influences that might affect that process.
- LO2 Discuss the tasks associated with identifying and selecting competent employees.
- LO3 Explain the different types of orientation and training.
- LO4 Describe strategies for retaining competent, high-performing employees.
- LO5 Discuss contemporary issues in managing human resources.
-
Chapter Summary by Learning Objectives
- MyManagementLab
- Review and Discussion Questions
- MyManagementLab
- Preparing For: My Career Personal Inventory Assessments Work Performance Assessment
- Ethics Dilemma
- Skills Exercise Developing Your Interviewing Skills
- Working Together Team Exercise
- My Turn to be a Manager
- Case Application 1 Thinking Outside the Box
- Case Application 2 Stopping Traffic
- Managing Your Career Module
-
Chapter 13
Creating and Managing Teams
- It’s Your Career Maximizing Outcomes Through Negotiation
- Learning Objectives Skill Outcomes
- MyManagementLab® Improve Your Grade!
- Groups and Group Development
- Work Group Performance and Satisfaction
- Turning Groups into Effective Teams
- Current Challenges in Managing Teams
- Chapter 13 PREPARING FOR: Exams/Quizzes
- MyManagementLab
- Review and Discussion Questions
- MyManagementLab
- Preparing for: My Career Personal Inventory Assessments Diagnosing the Need for Team Building
- Ethics Dilemma
- Skills Exercise Developing Your Coaching Skills
- Working Together Team Exercise
- MY TURN to be a Manager
- Case Application 1 Far and Wide
- Case Application 2 737 Teaming Up for Take Off
-
Chapter 10
Designing Organizational Structure—Basic Designs
-
Part 5 Leading
-
Chapter 14
Managing Communication
- It’s Your Career He Says . . . She Says
- Learning Objectives
- MyManagementLab® Improve Your Grade!
- The Nature and Function of Communication
- Methods of Interpersonal Communication
- Effective Interpersonal Communication
- Organizational Communication
- Information Technology and Communication
- Communication Issues in Today’s Organizations
-
Chapter 14 PREPARING FOR: Exams/Quizzes
-
Chapter Summary by Learning Objectives
- LO1 Define the nature and function of communication.
- LO2 Compare and contrast methods of interpersonal communication.
- LO3 Identify barriers to effective interpersonal communication and how to overcome them.
- LO4 Explain how communication can flow most effectively in organizations.
- LO5 Describe how technology affects managerial communication and organizations.
- LO6 Discuss contemporary issues in communication.
-
Chapter Summary by Learning Objectives
- MyManagementLab
- Review and Discussion Questions
- MyManagementLab
- Preparing For: My Career Personal Inventory Assessments Communication Styles
- Ethics Dilemma
- Skills Exercise Developing Your Active Listening Skill
- Working Together Team Exercise
- My Turn to be a Manager
- Case Application 1 E-Mail Ban
- Case Application 2 Delivery Disaster
-
Chapter 15
Understanding and Managing Individual Behavior
- It’s Your Career Self Awareness: You Need to Know Yourself Before You Can Know Others
- Learning Objectives Skill Outcomes
- MyManagementLab® Improve Your Grade!
- Focus and Goals of Organizational Behavior
- Attitudes and Job Performance
- Personality
- MBTI®
- The Big Five Model
- Additional Personality Insights
- Personality Types in Different Cultures
- Emotions and Emotional Intelligence
- Implications for Managers
- Perception
- Learning
- Contemporary Issues in Organizational Behavior
-
Chapter 15 PREPARING FOR: Exams/Quizzes
-
Chapter Summary by Learning Objectives
- LO1 Identify the focus and goals of individual behavior within organizations.
- LO2 Explain the role that attitudes play in job performance.
- LO3 Describe different personality theories.
- LO4 Describe perception and factors that influence it.
- LO5 Discuss learning theories and their relevance in shaping behavior.
- LO6 Discuss contemporary issues in organizational behavior.
-
Chapter Summary by Learning Objectives
- MyManagementLab
- Review and Discussion Questions
- MyManagementLab
- Preparing For: My Career Personal Inventory Assessments Emotional Intelligence Assessment
- Ethics Dilemma
- Skills Exercise Developing Your Shaping Behavior Skill
- Working Together Team Exercise
- My Turn to be a Manager
- Case Application 1 Great Place to Work
- Case Application 2 Employees First
-
Chapter 16
Motivating Employees
- It’s Your Career What Motivates You?
- MyManagementLab® Improve Your Grade!
- Learning Objectives
- What Is Motivation?
- Early Theories of Motivation
- Contemporary Theories of Motivation
- Current Issues in Motivation
- Chapter 16 Preparing For: Exams/Quizzes
- MyManagementLab
- Review and Discussion Questions
- MyManagementLab
- Preparing For: My Career
- Personal Inventory Assessments Work Motivation Indicator
- Ethics Dilemma
- Skills Exercise Developing Your Motivating Employees Skill
- Working Together Team Exercise
- My Turn to be a Manager
- Case Application 1 Passion for the Outdoors and for People
- Case Application 2 Best Practices at Best Buy
-
Chapter 17
Being an Effective Leader
- It’s Your Career I’m a Leader: Now What?
- Learning Objectives Skill Outcomes
- MyManagementLab® Improve Your Grade!
- Who Are Leaders and What is Leadership?
- Early Leadership Theories
- Contingency Theories of Leadership
- Contemporary Views of Leadership
- Leadership Issues in the Twenty-First Century
- Chapter 17 Preparing For: Exams/Quizzes
- MyManagementLab
- Review and Discussion Questions
- MyManagementLab
- Preparing For: My Career Personal Inventory Assessments Leadership Style Inventory
- Ethics Dilemma
- Skills Exercise Developing Your Choosing an Effective Leadership Style Skill
- Working Together Team Exercise
- My Turn to be a Manager
- Case Application 1 Growing Leaders
- Case Application 2 Serving Up Leaders
-
Chapter 14
Managing Communication
-
Part 6
Controlling
-
Chapter 18
- It’s Your Career How to Be a Pro at Giving Feedback
- Learning Objectives Skill Outcomes
- MyManagementLab® Improve Your Grade!
- What Is Controlling and Why Is It Important?
- The Control Process
- Controlling for Organizational and Employee Performance
- Tools for Measuring Organizational Performance
- Contemporary Issues in Control
- Chapter 18 Preparing For: Exams/Quizzes
- MyManagementLab
- Review and Discussion Questions
- MyManagementLab
- PREPARING FOR: My Career Personal Inventory Assessments Workplace Discipline Indicator
- Ethics Dilemma
- Skills Exercise Dealing with Difficult People
- Working Together Team Exercise
- My Turn to Be a Manager
- Case Application 1 Top Secret
- Case Application 2 Deepwater in Deep Trouble
- Planning and Control Techniques Module
- Managing Operations Module
-
Chapter 18
- Endnotes
- Glossary
- Name Index
- Organization Index
- Subject Index
Product information
- Title: Management, 13e
- Author(s):
- Release date: December 2014
- Publisher(s): Pearson
- ISBN: 9780133910292
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