Management, 13e

Chapter 14 Managing Communication

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It’s Your Career He Says . . . She Says

Do men and women have different conversational styles that can potentially interfere with their ability to understand each other? The evidence (and maybe even your own personal experiences) suggests that the answer is “yes.” And as you’ll see, understanding these differences can improve your ability to work with individuals of the opposite sex in your job. Here are some insights that you’ll want to remember and integrate into your interactions at work:

1. Don’t assume that men and women necessarily use language in the same way. People use ...