Managing and Using Information System

Introduction

This chapter introduces the perspectives that are used throughout this text. It begins by making the case for general manager participation in information systems decisions and the consequences that arise when managers do not participate in IS decisions. Basic assumptions about management, business, and information systems made by the authors are stated. The chapter concludes with a brief discussion about the difference between the economics of information versus things.

Why do managers need to understand and participate in the information decisions of their organizations? After all, most corporations maintain entire departments dedicated to the management of information systems (IS). These departments are staffed with highly skilled professionals devoted to the field of technology. Shouldn't managers rely on experts to analyze all the aspects of IS and to make the best decisions for the organization? The answer to that question is no.

Managing information is a critical skill for success in today's business environment. All decisions made by companies involve, at some level, the management and use of IS. Managers today need to know about their organization's capabilities and uses of information as much as they need to understand how to obtain and budget financial resources. The ubiquity of personal devices such as smart phones, laptops and tablets, and access to apps ...