Managing the Unexpected: Resilient Performance in an Age of Uncertainty, Second Edition

Preface

With the unexpected becoming a larger chunk of everyday life, it isn’t surprising that we find ourselves interested in resilience and coping. Since the publication of the first edition of Managing the Unexpected, the unexpected has surfaced time and time again. Hurricane Katrina, the Asian tsunami, the Enron scandal, the Columbia space shuttle disaster, terrorist attacks such as 9/11, the London bombings, and the Madrid train disaster, all on a large scale, have tested the stability of our organizations. Most organizations experience unexpected events on a much smaller scale all the time. These dynamic and uncertain times raise the questions of how and why some organizations are much more capable than others of maintaining function and ...