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S.1 The nine motivators
1.1 Four team characteristics
1.2 From Group to Team
1.3 Small IT company: group or team?
1.4 BoL with personnel and job roles
1.5 Spirit PMA scores for BoL
1.6 PMA score patterns for BoL
1.7 RAG scores for BoL
1.8 Team Map Reward Strategies for Spirit as top motivator
2.1 Motivation and performance: four levels or zones
2.2 Performance and rewards
2.3 Performance and reward pattern
2.4 The stretch of performance levels
2.5 Three sources of motivation
2.6 Four levels of performance and reward
2.7 Duncan Brown’s total rewards model
2.8 Total rewards and Motivational Maps
2.9 Five team rewards for Builder motivator
3.1 Have Remit
3.2 The four levels of customer service
3.3 Ritz-Carlton Credo or remit or mission ...
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