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Mastering Project Human Resource Management: Effectively Organize and Communicate with All Project Stakeholders

by Harjit Singh

December 2014

Beginner

272 pages

4h 39m

English

Pearson

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Learning ObjectivesWhat Is a Stakeholder?Types of StakeholdersPolicy-Level StakeholdersImplementation-Level StakeholdersStakeholder Identification and AnalysisPurposeScopeTimingMechanismSummaryKey TermsCase Study: From Shopping Mall Project to an Outlet Mall Project—A Case Study for a Stakeholder AnalysisBackgroundWhy Did the Original Project Fail?New ApproachConclusionCase Study QuestionsChapter Review and Discussion QuestionsReference Notes
Learning ObjectivesPurposeScopeTimingMechanismHow to Plan Project Human Resource ManagementUnderstand the Project Framework and ApproachDetermine the Resources Required to Complete the Project WorkUnderstand the Project EnvironmentConsult the Historical Organizational Project ArtifactsConsult Subject Matter ExpertsUnderstand Organizational BehaviorDetermine the Format for Documenting Project Roles and ResponsibilitiesDevelop the Human Resource Management PlanSummaryKey TermsCase Study: A Case of Failed Human Resource Management PlanningWhat Led to the Roadblock?ConclusionCase Study QuestionsChapter Review and Discussion QuestionsReference Notes

Learning ObjectivesPurposeScopeTimingMechanismHow to Plan Project Communications ManagementReview the Project Management PlanObtain Stakeholder Information from the Stakeholder RegisterUnderstand the Project EnvironmentReview the Historical Organizational Project ArtifactsUtilize Appropriate Project Communication Methods and ToolsDevelop a Communications Management PlanUpdate the Current Project DocumentsSummaryKey TermsCase Study: An Effective Communications Management Plan Devised to Save People from the Clutches of CancerCommunications Management PlanTailoring the MessageUsing the Right Communications ChannelsCase ConclusionCase QuestionsChapter Review and Discussion QuestionsReference Notes
Learning ObjectivesPurposeScopeTimingMechanismHow to Plan for Stakeholder ManagementUnderstand Project Framework and ApproachObtain Stakeholder InformationUnderstand the Project EnvironmentConsult Historical Organizational Project ArtifactsConsult Subject Matter ExpertsPerform Stakeholder Engagement AnalysisSynthesize Stakeholder Management Planning InformationStakeholder Engagement StrategyStakeholder Management PlanSummaryKey TermsCase Study: First City Bank Implements an ERP SystemCase QuestionsChapter Review and Discussion QuestionsReference Notes
Learning ObjectivesPurposeScopeFactors Influencing the Scope of the Project Human Resource AcquisitionTimingMechanismHow to Acquire Project Human ResourcesSummaryKey TermsCase Study: An Unusual Challenge—Immediate Staffing for a Government ProjectChallengeActionConclusionCase Study QuestionsChapter Review and Discussion QuestionsReference Notes
Learning ObjectivesPurposeScopeTimingMechanismHow to Develop Project Human ResourcesReview Project Staff AssignmentsReview Human Resource Management PlanDetermine Resource AvailabilityUtilize Project Human Resource Management ToolsCoaching and TrainingTeam-Building ActivitiesTips for Effective Team BuildingKickoff MeetingsGround RulesCo-LocationRecognition and RewardsHuman Resource (Team Member) AssessmentsConduct Team Performance AssessmentsUpdate Project Environment InformationCheck Point: Measuring the Success of Team Development EffortsSummaryKey TermsCase Study: A Focus on Competency Development and Training Doubles the Success Rate of New InitiativesCompanyChallengeSolutionResultsCase Study QuestionsChapter Review and Discussion QuestionsReference Notes
Learning ObjectivesPurposeScopeTimingMechanismBasic Control ProcessBaseline, Planned, or Reference InputActual InputControl ProcessFeedbackHow to Manage Project Human ResourcesReview Project Staff AssignmentsReview Human Resource Management PlanMonitor and Control Team PerformanceBaseline, Planned, or Reference Input (Wanted Team Performance)Actual Input (Assessed Team Performance)Determine Team Performance VarianceFeedbackReview Project Work Performance Status ReportsUtilize Project Human Resource Management ToolsInterpersonal SkillsProject Performance EvaluationsTeam Conflict ManagementManage IssuesManage Change RequestsUpdate Project Management PlanUpdate Project Current, Operational, or Living DocumentsUpdate Project Environment InformationUpdate Historical Organizational Project ArtifactsSummaryKey TermsCase Study: Omega MachineChallengeSolutionResultsCase Study QuestionsChapter Review and Discussion QuestionsReference Notes
Learning ObjectivesPurposeScopeTimingMechanismHow to Manage Project CommunicationsReview Communications Management PlanProcess Work Performance ReportsUnderstand Project EnvironmentReview Historical Organizational Project ArtifactsUse Project Communications Management ToolsInformation Management SystemsPerformance ReportingConduct Project CommunicationsUpdate Project/Communications Management PlansUpdate Current Project DocumentsUpdate Historical Organizational Project ArtifactsSummaryKey TermsCase Study: Project Communications Management: Best Practices in PracticeCase Study QuestionsChapter Review QuestionsReference Notes
Learning ObjectivesPurposeScopeTimingMechanismHow to Manage Stakeholder EngagementDetermine Whom to Engage and How to EngageUtilize Soft Skills EffectivelyCollect Project Changes InformationConsult Historical Organizational Project ArtifactsDocument Change Requests Generated from Managing Stakeholder EngagementDocument Changes to Stakeholder RequirementsUpdate Project Logs and Risk RegisterProject Logs UpdateStakeholder Register UpdateRecord Updates to Historical Organizational Project ArtifactsSummaryKey TermsCase Study; Solenoid Electric India Limited—Using Its Core Values to Lead the Way in Effective Stakeholder Engagement ManagementStakeholder Engagement StrategiesManaging Stakeholder EngagementInternal Stakeholder EngagementExternal Stakeholder EngagementStakeholder ConflictConclusionCase Study QuestionsChapter Review and Discussion QuestionsReference Notes
Learning ObjectivesPurposeScopeTimingMechanismHow to Control Project CommunicationsObtain Communications Performance DataObtain Baseline (Planned) InformationReview Project Communications IssuesReview Historical Organizational Project ArtifactsUtilize Communications Control ToolsMonitor and Control Project Communications PerformanceBaseline, Planned, or Reference Input (Wanted Performance)Actual Input (Assessed Communications Performance)Determine Communications Performance VarianceSynthesize and Disseminate Project Work Performance InformationUpdate Project Management PlanUpdate Current Project DocumentsUpdate Historical Organizational Project ArtifactsSummaryKey TermsCase StudyChallengeSolutionResultsCase Study QuestionsChapter Review and Discussion QuestionsReference Notes
Learning ObjectivesPurposeScopeTimingMechanismHow to Control Stakeholder EngagementObtain Baseline, Planned, or Reference InformationObtain Actual Work Performance Data (Actual Input)Review Project Current, Operational, or Living DocumentsUtilize Stakeholder Engagement Control ToolsMonitor and Control Stakeholder Engagement PerformanceSummaryKey TermsCase StudyThe City of Mayflower Community Center Construction ProjectCase Study QuestionsChapter Review and Discussion QuestionsReference Notes

Content preview from Mastering Project Human Resource Management: Effectively Organize and Communicate with All Project Stakeholders

8. Managing Project Communications

Learning Objectives

After reading this chapter, you should be familiar with:

• Importance of project communications management

• Scope of project communications management

• Mechanism of project communications management

• Information management systems

• Communication channels

• Communication technology

• Communication methodology

• Communication modeling

• Communication management plan

• Tips for enhancing the effectiveness of project communications management

“Think like a wise man but communicate in the language of the people.”

—William Butler Yeats, an Irish poet

Chapter 3, “Planning Communications Management,” discussed the communications management planning process. The key deliverable from the planning ...

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Publisher Resources

ISBN: 9780133838091Purchase book