Mastering Salesforce CRM Administration

Chapter 10. E-mail and Mobile Administration

In the previous chapter, we went through various reports and dashboard concepts. We discussed different report types, ways to create custom report types, and how to create a dynamic dashboard. We followed this up with concepts such as dashboard filters and reporting snapshot. In this chapter, we will start a discussion on the key concepts of e-mail administration, such as deliverability, to make sure that a company or individual's e-mails reach the target audience. In addition to this, we will look at methods to configure compliance BCC e-mail address in your Salesforce organization. We will also cover the various mobile applications offered by Salesforce Inc. so you could learn how to better manage ...