CHAPTER 1
Introduction
Organizations that follow a management-by-projects approach develop a performance-based style and continually grow in sophistication in the area of project management. Their project management philosophy is formalized, methodical, and dependent on practices that are objective and consistent. Project management metrics are key elements in this process, focusing on portfolio management, progress management, process improvement, and benchmarking. Organizational strategic objectives guide the selected focus of the metrics system, which in turn defines the structure of the measurement activities. In addition, metrics serve as historical benchmarks for purposes of future performance evaluation, with the expectation of facilitating ...
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