Metrics for Project Management

CHAPTER 3

Project People Metrics

Project team members are the backbone and skeletal structure upon which projects are successfully implemented. The premise is that people make a project happen. Therefore, project management is (or should be) primarily about people and how they work together in support of a project’s objectives and ultimately in support of the organization’s goals. Team support of the organization occurs directly in the area of managing project things and indirectly in handling enterprise issues such as infrastructure support and upper management endorsement.

A motivated team can successfully discharge continuous improvement duties in areas including client satisfaction, flexibility, and productivity (Lynch and Cross 1995). Thus, ...