‘Assertiveness is not what you do; it's who you are!’ – Cal Le Mon
Your manager asks you to take on a new project but you're not sure if you have the right skills and experience to do the work on your own and are worried about the consequences of saying no. A friend asks you to go to the cinema but you're too tired. Your brother asks you to have his children for a long weekend but you dread the thought and yet don't want to let him down.
Are there similar situations when you want to say no – to refuse assertively – but find yourself holding back because you aren't sure how to handle it?
Being assertive is ...
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