November 2025
Intermediate to advanced
352 pages
5h 54m
English
Content preview from Move First, Align Fast
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
CHAPTER 2Execution Theater: Why Tools Alone Don't Deliver
When adoption stalls but dashboards stay green
At 10 a.m. Monday morning, the dashboard glowed green across every metric that mattered. User adoption: 94%. Training completion: 98%. System utilization: 87%. The chief digital officer smiled as he advanced to the next slide, where return on investment (ROI) projections painted an even brighter picture of their AI transformation success.
Three floors below, in the customer service center that generated those impressive numbers, agents were performing a different kind of theater. They logged into the AI-powered system each morning, satisfying the utilization metric. They clicked through AI-generated recommendations, feeding the engagement statistics. But when customers called with complex issues, they quietly escalated to human supervisors, exported AI suggestions to separate systems for “verification,” and made actual decisions using the same processes they'd relied on for years.
On paper, the transformation was flawless. In practice, little had changed. The stage was set, the lights were bright, the performance looked convincing—but the story never moved forward.
A Fortune 500 financial advisory firm discovered a similar paradox when it piloted process telemetry to understand how work really happened across its operations. The goal was ambitious: improve both advisor and employee experience by reducing friction in everyday processes. The pilot generated an “X-ray” of ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access
More than 5,000 organizations count on O’Reilly
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.