Network Access Control For Dummies®

7.9. User-bility

Don't forget about the users.

The users in the NAC solution process are vital. They can make or break any NAC solution deployment. Ensure a smooth transition and ensure users will use and embrace any NAC solution deployment by initially deploying the NAC solution in audit mode. In this way, users can experience the NAC solution, how it works, and the messages that it provides — all without worrying about policy enforcement, or not being able to access their network or network resources.

Audit mode deployment — at least for a period of time at the start of the NAC solution deployment — can ensure the success of the NAC deployment after you turn on policy enforcement.

You can also establish training classes for users. Although a suitable NAC solution doesn't modify or change a user's procedure for accessing the network, you can make the users comfortable with the NAC solution by providing them with training about what occurs in a NAC deployment, the policies that they and their devices now have to follow to achieve network access, and what can happen if they or their devices aren't in compliance with organizational access and security policies.

Train users about situations such as quarantine or remediation. Be sure to explain to users that remediation can be manual ...