15Implementing the Nine Needs

A journey of a thousand miles begins with a single step.

—Lao Tzu

Earlier in the book I introduced you to the concept of “fixed lines.” Mountaineers use fixed lines as a safety system in the mountains on sections where a fall would be fatal. For a novice climber, a fixed line is reassuring. Once you reach it, you clip in and then follow.

Nine Minutes on Monday is meant to be a bit like the fixed lines the mountain guides use. By “clipping in,” you will slowly and steadily make your way up the mountain of employee excellence. Throughout this book I have outlined the route for you by introducing you to the nine needs which, when met, increase motivation and engagement. Now I want to show you how to use this fixed line ...

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