March 2024
Beginner
256 pages
5h 30m
English
Content preview from Order out of Chaos
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Appendix B
Negotiation prompt
The following prompt can be used in all types of negotiation, whether you are at home or in the boardroom. Have a copy of it to hand in your journal, laptop bag, or even on a sticky note that you can refer to just before you walk into a crucial client meeting or have that important conversation with your kids.
Key considerations
- Slow is smooth; smooth is fast.
- Don’t rush to problem-solve.
- Seek first to understand, before being understood.
- Convey zero judgment with the tone of voice or words you use.
- We all just want to feel safe, seen, heard, and understood.
Active listening skills
M Minimal encouragers (Mmm …, Uh-huh …, I see …, Yeah …)
O Open-ended questions (What …?, How …?, Tell me about …)
R Reflecting/mirroring ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.