Chapter 2. Application patterns for pervasive solutions 33
Users’ interaction with the site is benefited because of increased perception
of control and efficiency.
Fine-grained control of users’ access to applications is enabled according to
role and preferences by the enterprise.
Improved user effectiveness is enabled by adapting the complexity and detail
of content to a user’s skill level.
Limitations
Personalized delivery can be very complex and expensive to fully implement.
Putting the Application pattern to use
The insurance company introduced in the Single Sign-On application above
wants to extend their Enterprise Information Portal (EIP) such that it provides a
managed window for all customer-facing employees such as customer ser