96 Patterns: Pervasive and Rich Device Access Solutions
wireless connection. At the end of the transaction, the mobile device will
generate a paper ticket for the customer.
Example use case
In this example use case:
1. Richard logs on to his PDA.
2. He accesses the ITSO Railways Ticket Application.
3. With the customer travel plans, he selects the departure and arrival station
and number of tickets.
4. The application displays the ticket price. Richard enters the customer credit
card information and submits the ticket transaction.
5. Occasionally the mobile device is synchronized with the server, so Richard’s
updates are processed by the Train Station Ticketing application.
5.9 Provide voice access to customers
The ITSO Railway has many calls to ...