CHAPTER 8
THE SKILLS AND TRAITS OF A CHIEF EMOTIONS OFFICER—CASE STUDY, POPE FRANCIS
How do you create companies that are as human as the people who work there?
—Gary Hamel, London Business School professor and director of the Management Innovation Exchange
A FULLY INTEGRATED MANAGEMENT MODEL
Now that we’ve seen the five key roles of the Chief Emotions Officer and how, when effectively employed, they foster the positive emotions and behaviors that enhance individual and team performance and help culture multiply results, it’s important to ask what characteristics a person must have in order to successfully play the roles that make up the ...
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