February 2010
Intermediate to advanced
176 pages
2h 44m
English
Content preview from Perfect Phrases for Communicating Change
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Contents
Chapter 1 Laying the Foundation for Communicating Change
Balancing Information, Emotions, and Action
Three Common Mistakes Leaders Make When Communicating Change
Communicating Change Virtually
Easy-to-Use Checklist for Change Messages
Chapter 2 Perfect Phrases for Communicating a New Organizational Structure
Addressing Power Struggles and Career Issues
Clarifying Roles and Responsibilities
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.