Chapter 2The New Dynamics of Communication

The new way of talking can be summarized as five new dynamics, each with several components. Review them and apply them to the phrases in the subsequent chapters.

New Communication Dynamic #1: Be Gracefully Assertive

Say what you mean, and mean what you say without being mean when you say it.

As managers, it’s our job to coordinate, not just let things haphazardly unfold. That includes giving clear directions, holding employees accountable, and addressing inevitable issues. Judging from the numerous questions I get from managers about situations they should have addressed literally years ago, many managers don’t manage. I also get countless questions from employees whose managers are heavy-handed. Their ...

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