Contents
Chapter 1 The New Workforce Demographics Require New Dynamics of Communication
Chapter 2 The New Dynamics of Communication
New Communication Dynamic #1: Be Gracefully Assertive
New Communication Dynamic #2: Personalize
New Communication Dynamic #3: State Concisely
New Communication Dynamic #4: Synergize
New Communication Dynamic #5: Dynamize
Chapter 3 Put Your Best Foot Forward: Perfect Phrases to Establish Your New Role
Perfect Phrases to Address Former Peers Who Are Now Employees
Perfect Phrases to Address Friends Who Are Now Employees
Perfect Phrases to Address Team Members Who Wanted the Promotion You Got
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