Index
Age Discrimination in Employment Act of 1967
(ADEA) 52
Agreeable reaction 83–84
Americans with Disabilities Act of 1990 (ADA) 52
Appraisal software 159–160
Approachable, coaching characteristics 27
At-will relationship 54
Average employee 105
Behaviorally Anchored Rating Scale (BARS) 60
Body language 118–119
Business writing style 42
Career development plans 123–124
Civil Rights Act of 1964 51
Civil Rights Act of 1991 53
Closed-ended questions 115–116, 117
Coaching and counseling
applying communication skills
verbal 39–41
written 41–43
coaching
characteristics 27–28
planned coaching 31–32
spontaneous coaching 28–30
counseling
characteristics 32
directive counseling 32–33
nondirective counseling 33–37
counseling responsibilities 38–39
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