18DELIVERING ORGANIZATIONAL VALUE IN THE ZONE OF UNCERTAINTY
The dynamics of the global economy and the increased complexity of delivering value to stakeholders have had consequences for organizations. Uncertainty about complex and ever-changing roles, and uncertainty about what success means has increased for individuals. Until recently there was a view that managing an organization’s work could be made relatively straightforward—if only we could get the processes and controls right! The formidable mixture of multiple developments and operational activities at differing stages of delivery were recognized as obstacles that could be overcome with more and better planning and controls. In reality, processes ...
