CHAPTER 7 At the Center of Problem-Solving From Bureaucrat to Data Detective
Artificial intelligence. Machine learning. Algorithms. The Internet of Things. All of these advances came with a promise: that the data they produced would make organizations vastly more efficient and productive. But as senior leaders enthusiastically invested in these technologies, they failed to appreciate the extent to which people—and especially managers—are needed to make them truly useful.
Executives, managers, and other employees are making myriad mistakes when it comes to data. Some are averse to using it at all, and just go with their gut when making important decisions. Others are enticed by the latest gee-whiz technology, when in actuality tried-and-true ...
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