Power to the Middle

INDEX

• accountability, 221–222
• Acemoglu, Daron, 87, 91
• administrative work, 6–7, 22, 62, 187–190, 209–210
• agile contexts, 176
• Alibaba, 109
• Amazon Fresh, 77–78
• Apple, 198
• architects, leaders as, 218
• artificial intelligence, 72–73
• assumptions, in hiring algorithms, 157
• attrition
• diagnosing the problem and, 102–104
• lack of career development and, 34
• loyalty to managers and, 3–4, 28–31
• quiet quitting and, 128–129
• what workers want and, 149–154
• automated video interviews (AVIs), 158–159
• automation, 8, 90–91. See also technology
• of administrative work, 73
• costs and, 39, 72
• data entry and, 160
• in hiring, 157–159
• job loss and, 22
• job rebundling and, 78, 87, 90, 92–93
• wage gap and, 91
• autonomy, 31–33, 36, 45, 209, 220

• banking, 89–90
• Barton, Dominic, ...