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Practical SharePoint 2013 Governance by Steve Goodyear

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PART II

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Defining the SharePoint Service

When you adopt a SharePoint operational model that treats users of the SharePoint system as customers, whether internal or otherwise, you not only establish a positive mentality for operations, but you also steer the direction of the whole team towards the users’ best interests or what will provide the users with the most value. If you treat SharePoint as a service that you offer, you start to generate this customer-focused mindset. When you define the boundaries and constraints of your SharePoint service, your SharePoint managers are not only able to set expectations with users of the service, but they ...

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