Designing Your Information Discovery
Content has little value if users cannot discover it and then work with it. This can vary from users actively searching for information they know they need as an input to their job function, to content users are unaware even exists but that contains information that a user would potentially find relevant. It can also include a librarian or records manager discovering content in response to a legal or regulatory case. Content discovery is a crucial aspect to your enterprise content management solution because it drives the content’s value to your organization by making it available to your users.