CopyrightDedicationTable of ContentsEarly Praise for In the Line of FireAbout the AuthorIntroduction: Agility Versus ForceChallenging QuestionsMartial ArtsEffective Management PerceivedBaptism Under FireChapter 1 The Critical Dynamics of Q&ADefensive, Evasive, or ContentiousPresenter Behavior/Audience PerceptionChapter 2 Effective Management ImplementedWorst Case ScenarioMaximum Control in GroupsThe Q&A CycleHow to Lose Your Audience in Five Seconds FlatChapter 3 You're Not Listening!Chapter 4 Active Listening (Martial Art: Concentration)The Roman ColumnSub-vocalizationVisual Listening…You Still Don't UnderstandYards After CatchChapter 5 Retake the Floor (Martial Art: Self-Defense)ParaphraseChallenging QuestionsThe BufferKey WordsThe Double BufferThe Power of "You"The Triple Fail-SafeChapter 6 Provide the Answer (Martial Art: Balance)Quid Pro QuoManage the AnswerAnticipateRecognize the Universal IssuesHow to Handle Special QuestionsGuilty as Charged QuestionsPoint B and WIIFYTopspinMedia Sound BitesChapter 7 Topspin in Action (Martial Art: Agility)Michael Dukakis Misses a Free KickThe Evolution of George W. BushLloyd Bentsen TopspinsRonald Reagan TopspinsChapter 8 Preparation (Martial Art: Discipline)Lessons LearnedChapter 9 The Art of War (Martial Art: Self-Control)The Art of AgilityForce: 1992Agility: 1996Agility and Force: 2000Agility and Force: 2004The Critical Impact of DebatesLessons Learned