November 2014
Intermediate to advanced
190 pages
5h 49m
English
Content preview from Problem Management
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11 DETECT AND LOG PROBLEMS
Table 11.1 Detect and log states and metrics
This chapter is about the process of raising problems investigation. It talks in detail about the major detection processes: raising problems reactively following an incident and finding problems proactively in the environment.
DETECTING PROBLEMS
The ITIL Service Operation book (Cabinet Office, 2011, pp.102–103) talks about ‘detecting’ problems and lists the sources as service desk, event management, incident management, proactive problem management and supplier or contractor. In reality, it is fairly simple to group how problems are found into two methods: in reaction to ...
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I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.