November 2019
Intermediate to advanced
468 pages
13h 53m
English
book
Project Management Tools and Techniques, 2nd Edition
by Deborah Sater Carstens, Gary L. Richardson
Content preview from Project Management Tools and Techniques, 2nd Edition
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16 Performance Metrics
Chapter Objectives
1. Understand the difference between metrics, measures, critical success factors, key performance indicator, and a key performance question
2. Introduce a template for a Project Benefits Management Plan
3. Describe data collection for performance metrics
Introduction
Metrics are “the measures to be used to show benefits realized, direct measures, and indirect measures” (PMI 2017, 33). Metrics represent defined attributes of a process or product whose possible values are numbers or grades, whereas a measure is a value of a metric (Parth and Gumz 2003). Metrics potentially influence project activity and therefore, need to be relevant, straightforward, and quantifiable. Failure to define and analyze ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.