Rapid Transformation

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Cross-Functional Rapid Response Teams

Harnessing the Power

To lead the people, walk behind them.

—Lao Tzu

Cross-functional rapid response teams, hereafter referred to simply as either cross-functional teams or rapid response teams, are the heart of the transformation effort, and their importance cannot be overemphasized. Not only do they accelerate the transformation effort, but rapid response teams also get employees throughout the company involved and increase the effectiveness of the transformation effort.

Traditionally, transformation efforts are organized and run by an army of external consultants that gives a recommendation but leaves the organization relatively unchanged. Rapid response teams decrease the number of consultants needed ...