Appendix
Transformation Performance Index Model
In this section we describe an innovative quantitative model that assisted us in distinguishing successful corporate transformations from unsuccessful ones. This then allowed our research team to perform indepth and rigorous study of the companies’ various practices and paths that affected their respective outcomes.
The task of defining success, however, is not as simple and straightforward as it may seem. For example, many different factors are indicative of success. How do you balance, prioritize, and select the variables that appropriately and effectively illustrate a successful transformation effort? And once you’ve selected some key indicators of success, how do you reconcile the data when ...
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