August 2005
Intermediate to advanced
218 pages
5h 50m
English
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Chapter 3. Getting Started
In this chapter, we’ll give you a basic overview of how to use RT’s web interface. This is the primary interface to RT for both users and administrators—you can access all of RT’s features and configuration options through it. Once you’ve read this chapter you should be able to log into RT and find, modify, and resolve tickets. We’ll also touch on what you can use email for and how it integrates with RT. The RT command-line tool, covered in Chapter 4, also performs many of the same tasks you’ll learn in this chapter.
This chapter assumes that you are running your own RT installation. If you are using an existing installation to learn about RT, be careful about creating new tickets. You don’t want to broadcast your test tickets inadvertently to the entire user base. For experimenting, you might be interested in the standalone server that ships with RT. The standalone server is a small web server written in Perl. Because it can handle only a limited number of concurrent web clients, it is not really suitable for anything other than testing. However, it is very useful for that, because it requires no other web server to be installed. See Standalone Server Mode in Chapter 2 for instructions on how to start the standalone server.
Logging in to RT
If you are working in an environment where there is an existing RT installation, your RT administrator most likely will give you a username and password as well as instructions on where the RT login URL is. When ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.