August 2005
Intermediate to advanced
218 pages
5h 50m
English
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Preface
I first wrote RT because I had to. I was a summer intern for a now-defunct web design shop called Utopia Inc. Half my time was to be spent hacking Perl code for customer projects. The other half of my time, I was to be the office’s second sysadmin. The company did most everything by email, including ask the other sysadmin, my boss, to take care of work. Everything the company’s 30-member staff needed us to do ended up in her inbox. When I got there, I suggested that we deploy a ticketing system, such as the one I’d set up for my university helpdesk. She seemed to think this was a pretty good idea except she thought we’d be better off if I implemented a new ticketing system from scratch.
At the end of the summer, I managed to convince the company’s founders that they should let me take my creation with me, continue to hack on it, and give it away.[1] Flash forward a couple years: I placed an order for a DSL line with a national DSL provider and got back a ticket from their RT instance. A quick calculation showed that they were creating over 1,000 tickets a day—a couple orders of magnitude more than I’d ever imagined anyone handling with RT. This was just the nudge I needed to rebuild RT from the ground up.
Over the next few years, I found more and more organizations picking RT up for tracking everything from security incidents to sales inquiries to email counseling sessions for troubled teens. Our current best guess is that over 10,000 organizations use RT. The community that ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.