Why “Ticket”?A Dissected Ticketing SystemDeletionsUses for a Ticketing SystemProduction Operations SupportSales Lead TrackingCustomer ServiceProject ManagementNetwork SecurityEngineering (Bug Tracking)Features of a Ticketing SystemTicketing Helps EverybodyWhat Ticketing Does for YouWhat Ticketing Does for Your TeamWhat Ticketing Does for Your AccountantsWhat Ticketing Does for Your BossGetting StartedSelling It to ManagementSelling It to StaffGetting People to Use the Ticketing SystemWhy RT?