June 2022
Beginner
296 pages
4h 11m
English
Content preview from Rules of Work, 5th Edition
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RULE 79
Ask questions in times of conflict
So you are at a meeting and things are getting hot under the collar. The chair isn’t handling things particularly well and Noah and Alex are going for each other’s throats yet again. What are you going to do? Ask questions. It is easy to defuse dangerous situations by getting the protagonists to look at some detail. You don’t have to break up the fight – that’s not your job. But you can be the diplomat; this gets you noticed and earns respect from your colleagues.
Turn to Noah and ask him, ‘Noah, why are you so convinced that your department is going to find these new invoices unworkable?’ If Alex carries on the fight, just say to her, ‘Hang on, Alex, I really want to hear what Noah has to say’. You’ve ...
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