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Selling to Win, 4th Edition
book

Selling to Win, 4th Edition

by Richard Denny
February 2013
Beginner
224 pages
4h 29m
English
Kogan Page
Content preview from Selling to Win, 4th Edition

Chapter Twelve

Handling objections

Far too many sales trainers overemphasize the importance of handling objections. Too many books on selling give the objections handling sequence, and preferred solutions, disproportionate importance in the overall sales process.

When a prospective customer raises an objection it is because he or she has not been convinced. The customer is uncertain or has worries that have not been satisfied. In other words, the customer has not been sold to properly.

Prevention, not cure

I truly believe that people like buying but they like being sold to well. Customers find it distasteful to be sold to unprofessionally, so the real emphasis concerning objection handling should be on prevention rather than on cure. It is no ...

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Publisher Resources

ISBN: 9780749466312