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Service Science, Management, and Engineering: by Dong Shen, Fenghua Zhu, Xiwei Liu, Zhong Liu, Gang Xiong

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Chapter 15

Influence of Electric Vehicles on After-Sales Service

Sven Schulze, Christian Engel and Uwe Dombrowski

Institut für Fabrikbetriebslehre und Unternehmensforschung, Technische Universität Braunschweig, Langer Kamp 19, 38106 Braunschweig, Germany

15.1 Introduction

Over several years, electric vehicles have become one of the main concerns in economics and research (Chan, 2002; Chan, Wong, Bouscayrol, & Chen, 2009). Many politicians, scientists, and entrepreneurs foresee a booming market for electric vehicles. One reason for this is the limited amount of fossil fuels, which may lead to an end to combustion technology. Moreover, it is estimated that electric mobility has a positive effect on carbon dioxide emissions, in cases where the ...

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