April 2012
Intermediate to advanced
384 pages
12h 32m
English
book
Service Science, Management, and Engineering:
by Gang Xiong, Zhong Liu, Xiwei Liu, Fenghua Zhu, Dong Shen
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Preface
With the fast development of the service sector in the national economy, it is observed that the employees in this sector account for a great proportion of the labor force. For example, in some developed countries such as the USA, the labor force in the service sector is over 50% nowadays. Generally speaking, service has played an important role in our daily lives and work. We even could say everyone is surrounded by kinds of services. However, there still lacks in-depth research on this newly-emerged sector. This motivates academics to pay more attention to service sector research, which further gives impetus to the subject Service Science, Management and Engineering (SSME). As an emerging discipline, SSME has no unified theory as yet. ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.