4.1 COCKPIT: A Participatory Service Design Methodology in a European Context4.2 Challenges of Service Provision in Emerging Markets4.3 COCKPIT for Emerging Markets (CEM)4.4 CEM Prototype and Implementation4.5 Assessing Corruption in Public Services in Emerging Markets4.6 Transparency Assessment of Public Services in Emerging Markets4.7 Concluding RemarksReferencesAppendix