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Shock of the New: The Challenge and Promise of Emerging Technologies by Gary Woodill, Chad Udell

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CHAPTER 2

Business Needs for Learning Technologies

Business and learning professionals have long had a problematic, yet productive partnership. For the most part things work out when they collaborate. But conflicting views and goals and differences of opinions can result in loss of time, productivity, and success. Learning and talent development and business units like operations, sales, and even management don’t always see eye to eye on key priorities.

This conflict may result in learning and development technology projects that ship late, have poor uptake or low usage, or even end up shelved or neglected. This is because while the efforts of ...

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