March 2011
Intermediate to advanced
240 pages
6h 27m
English
Content preview from Smart Retail, 3rd Edition
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
35
CHAPTER SIX
How to build great
teams
So, you’ve got your Big Idea – you know what the business is for and why
customers might want a piece of that. Now it’s the exciting part – shaping
a team that can deliver on that Big Idea. First task is to plan to make that
team a happy one . . .
Happy teams make you more money. The best customer service is
delivered by happy, motivated people. You cannot be a great modern
retail business without happy and motivated teams. The best perform-
ance improvement strategy I could ever recommend is ‘make your
team happy’.
A happy team of friendly motivated people, pulling together, having fun
with customers, bristling with ideas and enthusiasm, people with passion
for the job, can build ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.