Chapter 2 What is User Experience Design and, Who Creates it?

After more than twenty years of mobile phone design and nearly as long since the initial definition of ubiquitous computing, there is still no common agreement about what constitutes the ubiquitous computing user experience and who is responsible for it.

The joy felt at the first game of Wii Tennis, or the first time checking out a Berlin Call-a-bike, or the first zoom into a map on an iPhone goes well beyond the utility of the device. It is a pleasure that’s coupled with satisfaction at the depth of the experience like that of a luxury hotel where the staff have prepared everything just right — even when “just right” was not articulated in advance. But who is responsible for this ...

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