July 2017
Intermediate to advanced
414 pages
11h 18m
English
For discussion purposes, this use case is considerably simplified. The process view in the following diagram shows BrownField Airline's end-to-end passenger services operations covered by the current PSS solution:

The current solution automates certain customer-facing functions, as well as certain internally-facing functions. There are two internally-facing functions, Pre-flight and Post Flight. Pre-flight is in the planning phase, used for preparing flight schedules, plans, aircrafts, and so on. Post Flight is used by the back office for revenue management, accounting, and so on. Search and Reserve are functions, which ...
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