CHAPTER 1

Stakeholder-neutral to Stakeholder-led Projects

Lessons learned have long inspired my own development of skills and understanding of how to improve project management practices. At conferences, it is the case studies delivered by practitioners that I hunt out. When interviewing or coaching project managers, I listen avidly to their descriptions of triumphs and challenges. Why did it go wrong or right is never a simple story, but it is a story which informs the cultural heritage and wealth of knowledge which underpins project management.

So as you can imagine, it was with great delight that I read the dissertation plan from one of my students entitled “Whether and how lessons learned were being applied in the business environment.” Partly ...

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