CHAPTER 6

Implementation of Strategy: Hiring to Firing

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“Good Human Relations not only bring great personal rewards, but are essential to the success of any enterprise”.

 

JRD Tata

CHAPTER OUTLINE
  • Learning and Development (L&D)
  • Performance Appraisal and Management
  • Recruitment and Selection
  • Yield Ratio
  • Return on Investment (ROI)
  • Benefit-cost Ratio
LEARNING OUTCOMES
  • Recruitment and Selection
  • Training and Development
  • Performance Management System (PMS)

OPENING CASE

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Tesco Hindustan Service Center (HSC), the worldwide operations and technology ...

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