CHAPTER 7

High Performance Work Systems

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“The ability to successfully create a high performance work culture and striking the right balance of work life harmony, where our employees are very passionate to deliver their best, while staying delighted and engaged at work, makes us the best employer.”

 

Kristyl Bhesania as Tata AIA Life Insurance senior vice president and head of human resources in 2016.

CHAPTER OUTLINE
  • High performance systems
  • Culture
  • Selective hiring
  • Self-managed teams
  • Leadership
LEARNING OUTCOMES
  • Meaning of HPWS
  • Model
  • Characteristics
  • Steps to develop HPWS
  • HR policies and practices

OPENING CASE

Whirlpool is one ...

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