Introduction
The framework contained in this book was forged by experience. Learned on the go and created by sheer necessity.
I ended up spending 15 years across Fortune 500 companies: large, complex organizations, each going through some version of digital transformation, each with a different definition of what that meant. I built real expertise across digital marketing, data strategy, and marketing technology. I was good at my job. I was also, for most of that time, operating inside a narrower version of that job than I believed the actual work required.
But first things first. Allow me to start from the beginning.
I was born in Brazil, on Carnival Eve, as the eldest of three, in a household where disagreement was a form of respect and having ...
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