October 2026
Beginner
248 pages
7h 10m
English
When faced with issues and challenges around their activities and processes, most marketers assume they need better tools. In my (many) years working across Fortune 500 companies, I’ve seen this pattern repeat itself (also many) times over: a team diagnoses a performance problem, requests a new tool or platform, implements it with great fanfare, and within months finds themselves facing the same fundamental issues. The pattern persists because the real problem was never the tools. It was coordination—the ability to align teams like marketing, data, privacy, legal, and IT toward shared outcomes, so all would be invested in keeping and improving these processes.
The numbers tell this story clearly. The CMO ...
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